Aubrey J. Taylor
Operations & Client Services Manager
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About
Operations and team leadership professional with 25+ years of experience coordinating personnel, vehicles, and time-sensitive operations across military, law enforcement, emergency services, and business environments. Proven ability to manage multiple priorities, optimize workflows, supervise teams, and maintain strict accountability standards. Strong background in dispatch-style coordination, safety compliance, route awareness, and high-volume operational readiness.
Recognized for reliability, leadership, and disciplined decision-making in fast-paced environments.
Experience
Operations & Client Services Manager - Taylor Made Financial Services - Hopewell, VA
(2020-12)
- Coordinate scheduling, client communications, and workflow management across daily operations.
- Manage high-volume client interactions requiring prioritization and timely response.
- Maintain detailed documentation, scheduling accuracy, and operational follow-through.
- Provide mentoring and performance coaching to support professional development.
- Maintain strict confidentiality and accountability standards.
Lead Firefighter / EMT-Intermediate - Fort Gregg-Adams Fire & Emergency Services - VA
(2004-01 - 2024-01)
Multiple Periods: 2004–2006 | 2010–2014 | 2020–2024
- Supervised operational crews of 4–6 personnel in time-critical response environments.
- Coordinated deployment of vehicles, personnel, and equipment across multiple operational scenarios.
- Managed workflow prioritization during emergency incidents requiring rapid decision-making.
- Maintained equipment readiness and operational reliability across shifts.
- Conducted training and performance coaching to ensure team effectiveness and compliance.
Lead Firefighter - Military Ocean Terminal Fire Services - Concord, CA
(2016-01 - 2020-01)
- Directed operational teams and coordinated response resources.
- Managed equipment accountability and readiness processes.
- Maintained operational schedules and workflow continuity.
- Supported multi-unit coordination in high-demand environments.
Lead Firefighter - Naval Air Station Lemoore Fire Services - CA
(2014-01 - 2016-01)
- Coordinated personnel and response readiness in fast-paced operational environments.
- Maintained communication between operational teams and leadership.
- Ensured consistent performance standards and safety compliance.
Deputy Sheriff - Hopewell Sheriff's Office - Hopewell, VA
(2010-01 - 2014-01)
- Managed time-sensitive assignments including inmate transport and court operations.
- Maintained detailed documentation and communication with operational teams.
- Enforced accountability and compliance in regulated environments.
Police Officer (Federal Service) - Fort Lee Police Department - Fort Lee, VA
(2003-01 - 2004-01)
- Managed fixed and mobile operational assignments requiring structured coordination.
- Maintained security workflows and documentation accuracy.
- Supported operational communication between personnel and supervisors.
Military Police Officer - United States Army
(1991-01 - 1998-01)
- Conducted patrol and operational assignments supporting security and personnel movement.
- Maintained discipline, communication, and operational coordination under structured command environments.


