Audrey Terrien

Dedicated Relationship Banker with 3+ years of experience in financial services, adept at managing client relationships and driving operational efficiency. Proven ability to open new accounts, enroll clients in digital banking, and resolve complex issues. Committed to leveraging expertise in banking and customer service to enhance client satisfaction and support the growth objectives of JPMorgan Chase & Co.

Relationship Banker/ Service Associate at HarborOne/ Eastern Bank (2025-09 – Present)

• Managed all teller line transactions, ensuring daily balancing and assisting with branch operational tasks.
• Leveraged integrated digital platforms to enhance daily workflow and client interactions.
• Facilitated new account openings and guided clients through online and mobile banking enrollment.
• Resolved client issues, managed fraud cases, and addressed diverse needs at the branch level.

Relationship Banker at Bank of America (2022-09 – 2025)

• Processed all financial center transactions from the CSR/Teller line, performing daily balancing and supporting other organizational tasks.
• Employed a digital-first approach by integrating various platforms into daily operations.
• Opened new accounts and enrolled customers in online and mobile banking services.
• Addressed client complaints and managed various needs at the financial center.

Teller at Community Bank N.A. (2021-10 – 2022-07)

• Executed all standard member transactions, including deposits, withdrawals, and loan and credit card payments.
• Processed loan payoffs and account closures as required by customers.
• Managed daily ATM settlements and conducted monthly audit procedures.
• Generated and handled various operational reports for the institution.

Hospitality Management – University of New Hampshire (2013-08 – 2017-12)

– Rice Memorial High School (2009-08 – 2013-06)