Aumayia Jones

Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction

Lead Shift Manager/Keyholder at Dollar General (2023-02 – 2024-02)

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Handle payments (cash, debit, credit cards, checks)
• Scan items, price checks and provide cost adjustments as applicable
• Ensure there is enough cash in the till before shift
• Give back correct change, receipts, refunds
• Assist customers with sign-up for rewards points programs/cards

Childcare Assistant at The Center for Learning (2017-04 – 2020-05)

• Provided nurturing care and supervision for children aged 6 months to 5 years in a licensed daycare setting, ensuring a safe and stimulating environment
• Developed and implemented age-appropriate educational activities and play-based learning experiences, fostering cognitive, social, and emotional development
• Collaborated with parents and guardians to communicate children's progress, behavior, and developmental milestones, building strong relationships and trust
• Assisted in meal preparation and ensured proper nutrition, adhering to dietary guidelines and addressing individual dietary needs
• Maintained a clean and organized classroom environment, ensuring compliance with health and safety regulations
• Monitored children's behavior and implemented positive discipline strategies to promote a respectful and cooperative atmosphere
• Participated in ongoing professional development and training to stay current with best practices in childcare and early childhood education
• Communicated effectively with parents and guardians regarding children's progress and daily activities, building strong relationships and trust

Customer Service/Cashier at Walmart (2017-08 – 2019-07)

• Answering customer queries about pricing, discounts, refund policies, coupons, gift cards, etc.
• Providing advice or recommendations after understanding customer needs
• Registering sales and returns on a cash register by scanning and itemizing items and totaling customers' purchases
• Managing a high volume of transactions daily
• Issuing receipts, refunds or exchanges
• Operating cash desk equipment such as scanners, scales, cash registers and other devices
• Generating reports on credit and debit sales
• Maintaining clean and tidy checkout areas
• Maintaining a safe working environment by complying with procedures, rules and regulations
• Promoting sales items and monthly promotional
• Balancing the cash drawer at the beginning and end of a work shift

Crew Member at Wendy's (2015-04 – 2017-07)

• Greeting customers and taking their orders accurately
• Preparing and packaging food and beverages according to company standards
• Collaborate with team members to ensure customer satisfaction
• Maintains a clean and orderly work environment that meets the safety and sanitation requirements of the department those of local, state and federal agencies
• Performs a variety of routine tasks related to the preparation and serving of food
• Operating cash registers, processing payments, and providing correct change
• Restocking inventory as needed and assisting with unloading delivery trucks

HS Diploma in Health Sciences – DeWitt High School Phillips Community College