Austin Wilcher

Uphold Puma's high performing and results driven retail experience. Maintain store profitability by meeting or exceeding sales goals and key performance indicators. Assist customers and coach team members with sales selections, demonstrating product features, and upselling related items.

Sales Supervisor - Puma - 1006 Lighthouse Pl, Michigan City, IN 46360

(2025-10)

• Uphold Puma's high performing and results driven retail experience.
• Maintain store profitability by meeting or exceeding sales goals and key performance indicators.
• Assist customers and coach team members with sales selections, demonstrating product features, and upselling related items.
• Ensure proper stock levels on the sales floor and assist with inventory management based on Puma's Virtual Management Guide.

Kitchen Staff - Dune Billies Beach Cafe - 201 Center St, Michigan City, IN 46360

(2025-05 - 2025-10)

• Created an efficient inventory control system.
• Ensured inventory and necessities were prepared for daily operations.
• Supervised prep kitchen staff on quality control and time management.

Driver - Uber | Lyft - Northwest Indiana and South-central Michigan

(2024-07 - 2025-05)

• Provided a safe public transportation mode for passengers throughout Northwest Indiana and South-central Michigan.

Kitchen Staff - Ace Catering & Banquets - 1967 E 37th Ave, Hobart, IN 46342

(2024-03 - 2024-07)

• Prepared food for large-scale events including banquets, receptions, and buffets.
• Attended customer-planned in-home events where food was prepared on site per customer request.
• Ensured the quality and presentation of food were in line with customer expectations.
• Maintained effective communication with other kitchen staff and supervisors.

Server - BJ's Restaurant and Brewhouse - 2515 Lake Lansing Road, Lansing, MI 48912

(2022-11 - 2024-01)

• Ensured exceptional service by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude.
• Ensured maintenance of food hygiene in accordance with standards and guidelines provided by the restaurant.
• Knowledgeably recommended menu items and drink specials based on customer preferences and seasonal foods/drinks available.
• Assisted in resolving customer concerns.

Driver - Uber | Lyft - Northwest Indiana

(2018-07 - 2022-11)

• Provided a safe public transportation mode for passengers throughout Northwest Indiana.

Independent Business Owner - Amway

(2018-07 - 2022-04)

• Distribution of individual living products covering a wide variety of lifestyles.
• Promoted vitamins and supplements to help individuals maintain a healthier lifestyle.

Assistant Manager - Culvers - 2101 Laporte Ave, Valparaiso, IN 46383

(2018-07 - 2019-07)

• Conducted interviews and identified candidates with skills critical to top job performance and future advancement.
• Assisted management in effectively organizing and training over 15 employees to exceed customer service expectations.
• Conducted regular inspections of work areas to maintain the safety of the team and our customers.

Head Cook - Brentwood at Hobart Assisted Living - 1420 St Marys Circle, Hobart IN 46342

(2016-08 - 2018-07)

• Maintained food production and quality control to ensure company standards.
• Educated team members on HACCP procedure and handling potentially hazardous food at the critical control points of food production.
• Reported to dietary supervisor on any damage or loss of inventory.
• Supervised dietary aides in absence of dietary Director.

Kitchen Lead/Partial Owner - Gastro 49 - 361 N Calumet Chesterton, IN 46304

(2015-08 - 2016-08)

• Maintained, ordered, and stocked inventory for daily operation.
• Conducted interviews, selected well-qualified employees, and performed training procedures to provide an exceptional dining service.
• Ensured a fully staffed kitchen and distributed daily tasks according to individual strengths.

Core 40 Diploma - Chesterton Senior High School (2013)