Autumn Garrity

Accomplished sales and operations leader with over 20 years of experience driving performance across multi-unit retail environments. Proven success in developing talent, optimizing operations, and exceeding sales goals in highly competitive markets. Expertise in P&L oversight, cross-functional team leadership, inventory control, and KPI-driven performance improvement. Adept at building strong teams, driving cultural excellence, and delivering exceptional customer experiences.

District Sales Manager - Chico's FAS - NM, West TX, North TX, Greater Southwest

(2022-03 - 2025-06)

• Leading 20 Store Managers across 7 states, overseeing operations, talent development, human resource and performance management.
• Directing P&L management and analyzing financial reports to drive continuous business improvements.
• Cultivating a customer-first culture, resulting in consistent year-over-year growth in key performance metrics.
• Developed and maintained a robust talent pipeline through strategic recruiting, coaching, and succession planning.
• Implement and leverage company digital tools, mobile apps, and marketing campaigns for store-level execution.
• Ensure compliance in payroll, shrinkage control, inventory management, and visual merchandising standards.
• Responsible for 300+ employees and $24 million in annual sales volume.

GSM, Multi-Unit Store Manager - Chico's FAS

(2018-09 - 2022-03)

Building high performing teams, focused on developing ongoing talent with exceptional customer service and KPI excellence. Motivates and inspires store teams to achieve superior and consistent quality in communications, leadership, business acumen and visual creativity. Models, motivates and promotes winning teams with effective and collaborative leadership. Encourages shared core values of integrity, compassionate guest relations and promotes an inclusive and supportive culture for both associates and clientele. Strong interpersonal and collaborative skills, trains and develops team members towards success both personally and professionally. Outstanding operational efficiency and organization. Consistently achieves business performance excellence through attracting talent, prioritizing amazing customer experience and continually focused on ensuring maximum profitability. Empowers team members to achieve their best, welcomes partnership and feedback with the goal of always improving.

Experience in a multi-store environment, competent in leading, coaching and developing multiple teams.

Hospitality and Guest Service Manager - Hotel Parq Central - Albuquerque, NM

(2017-07 - 2018-08)

Creating exceptional client relations and service satisfaction based on outstanding communication, operational efficiency and compassion led quality standards in service integrity. Manage every aspect of Front of House Operations in a Four Diamond 74-room luxury boutique hotel. Increasing overall guest satisfaction, achieving top TripAdvisor ratings by motivating the entire team to achieve superb service excellence.

Collaborated with Managing Director and Ownership departments to develop and implement the training program for the Ambassador Guest Service Agent position to improve guest retention and satisfaction. Responsible for maximizing cooperation between reservations, sales departments, F&B, and event departments to increase bookings and capture additional revenue. Maintain and lead successful gourmet parlor breakfast service/ food quality/labor costs.

Perform as the ideal and seamless liaison of professional protocol and positive communications between all internal hotel departments, ensuring that teamwork and service compliancy continue to exceed industry standard.

Multi-Unit Store Manager - Starbucks Coffee Company - Albuquerque, NM

(2016-07 - 2017-07)

Successfully led multi–unit store management, accomplished high-energy environment training and coaching with management and store employees. Identify and analyze customer enquiry trends, patterns and issues. Achieved communications in company strategy, business priorities and targets with store managers and district managers, optimize profitability in market stores and district wide performance.

Conduct regular and ongoing staff performance feedback and performance reviews. Create training and reports for management that clearly express operational effectiveness and sales trends. Successful in exceeding demanding performance targets and led business success.

General Store Manager - ULTA Beauty - Albuquerque, NM

(2010-03 - 2015-12)

Create management and supervision of all associate and department manager store and salon activities. Maintain and uphold company policies daily. Responsible for interviewing, staffing and reviewing all associate performances.

Improved employee scheduling, company payroll, visual standards and exceeding store revenue. Track and analyze financial trends to promote both store and company sales. Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, oversee personnel processes. Plan store layouts and design displays.

Operations Manager - ULTA Beauty - Minneapolis, MN

(2008-09 - 2010-03)

Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Assistant Store Manager - ULTA Beauty - Phoenix, AZ

(2002-02 - 2008-09)

Create exemplary customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Inventory stock and reorder when inventory drops to a specified level. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Assign employees to specific duties. Enforce safety, health, and security rules.

Bachelor of Journalism & Mass Communication - Advertising - University of New Mexico

Associate's Degree - Interior Design - Scottsdale Community College

International Student Exchange - International Studies - Flinders University of South Adelaide