Student Services Representative at Tennessee Professional Training Institute (2025-09 – 2025-12)
Maintained SLSD records and provided clerical and administrative support for student files, job placement coordination, and training programs.
- Maintain SLSD records and perform clerical duties related to student files and documentation.
- Assist with student job placement and coordinate employer communication.
- Utilize STARS, Lumion, and IMK software for tracking, reporting, and scheduling.
- Support student success by providing guidance and administrative support throughout training programs.
Payroll Specialist and Scheduling Coordinator at Gale Nurse Staffing (2025-02 – 2025-03)
Processed high-volume, multi-state payroll and managed shift scheduling across multiple nursing facilities.
- Processed high-volume, multi-state payroll for nursing staff.
- Reviewed timesheets, managed manual adjustments
- Maintained compliance with payroll policies
- Generated payroll reports supporting leadership in audits and decision-making.
- Assigned shifts and managed last-minute changes for adequate coverage across multiple facilities.
- Acted as point of contact for payroll and scheduling inquiries, delivering clear communication to staff.
Customer Service Representative at Connexus (2023-12 – 2025-01)
Managed high volume of customer inquiries with focus on call resolution efficiency and customer satisfaction.
- Managed over 50 customer inquiries daily
- Monitored call resolution times, boosting department performance metrics by 15%.
- Improved customer satisfaction by consistently exceeding targets.
Owner / Operator at A&R's Painting and Pressure Washing LLC (2022-08 – 2023-12)
Managed all aspects of painting and pressure washing business including operations, team supervision, client relations, and financial management.
- Managed day-to-day operations including scheduling, budgeting, and client relations.
- Conducted on-site estimates, negotiated contracts, and ensured project completion within scope and timeline.
- Supervised a team of painters, providing training on quality standards, safety compliance, and customer service.
- Maintained business finances—handled invoicing, expense tracking, and vendor payments.
Customer Service Representative at InTouch (2021-08 – 2022-10)
Delivered multi-channel customer support with focus on product recommendations and case escalation management.
- Delivered multi-channel customer support via phone, email, and chat.
- Provided customised product recommendations, fostering loyalty and repeat business.
- Coordinated escalated cases across departments
- Maintained SLAs by balancing speed, accuracy, and quality in all interactions.
- Achieved SLA targets consistently across all service channels.
Tier 2 Supervisor at Concentrix (2020-11 – 2021-07)
Supervised team of 15+ employees with focus on process improvements, team coaching, and customer experience enhancement.
- Supervised a team of 15+ employees
- Championed process improvements through detailed records of customer interactions.
- Improved team performance through effective coaching and supervision.
- Enhanced customer experience, converting complaints into loyalty.
- Maintained comprehensive records for reporting and process optimization.
