Gina Martelli

Detail-oriented professional with extensive experience in billing, insurance verification, and payment processing in medical and retail settings. Skilled in managing office operations, training new hires, and leading teams of up to 10 employees. Proven ability to handle scheduling for 75+ staff, process referrals, and maintain accurate financial records while delivering excellent customer service.

Secretary/Receptionist at Waterboro Village Pediatrics (2014-07)

Receptionist and secretary at pediatric medical office handling front desk operations, patient scheduling, and insurance verification.

• Answered phones, scheduled appointments, and verified insurance, ensuring efficient patient flow and accurate records
• Collected payments and managed medical records, improving billing accuracy and patient satisfaction
• Acquired prior authorizations for radiology tests and processed specialist referrals, expediting patient care
• Handled company's old system payments, including payment plans, to maintain financial accuracy
• Trained new hires and opened/closed office as needed, supporting seamless daily operations

Customer Service Representative at Kohl's (2013-09 – 2014-02)

Customer service representative in retail environment providing customer support and sales floor assistance.

• Answered phones and assisted customers, ensuring prompt resolution of inquiries and high satisfaction
• Maintained sales floor cleanliness and managed checkout, contributing to a positive shopping experience
• Demonstrated adaptability by learning new tasks quickly and supporting team needs across departments

Bookkeeper/ Assistant Manager of Customer Service at Hannaford Bros (2005-05 – 2012-07)

Bookkeeper and assistant manager overseeing customer service operations, staff scheduling, and financial management for large retail store.

• Managed bill payments, ordered office supplies, and coordinated tech support to maintain store operations
• Led a team of 10 at the customer service center and scheduled shifts for 75-80 employees, optimizing staffing
• Balanced tills and transferred weekly sales, ensuring financial accuracy and accountability
• Headed Associate Appreciation Committee and trained new bookkeepers, enhancing team engagement
• Handled donations, school tours, HR questions, and office supply issues, demonstrating versatility

Receptionist at Ford (2001-10 – 2004-11)

Front desk receptionist at automotive dealership managing phone communications, customer greeting, and administrative tasks.

• Managed phone calls, directed and greeted customers, providing excellent front-desk service
• Reported to Office Manager with responsibility for accounts payable/receivable and receipting payments
• Processed tag and title paperwork and maintained training materials for new sales representatives
• Received training in Vehicle Service Office paperwork, expanding administrative skill set

Bachelor's degree in Psychology – Southern New Hampshire University (2021-09)

Certificate in Medical Assisting – Massabesic Adult Education (2020-11 – 2021-05)