Customer Service Representative
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My name is Ava Dickson. I have years of experience pursuing customer service roles. I believe customer service is one of the most valuable roles in a company, because I'm sure we all know the pain of dealing with a robot that can't seem to understand a word we say, and I'm sure we all know the joy of speaking to an empathetic human in our time of frustration. I value my skills in communication and value overall human connection.
Through online courses in customer service, sales, and communication, as well as real-world experience, I have acquired years of customer service experience. Through the process, I have learned valuable communication skills, phone etiquette, soft skills, and computer skills.
I have taken multiple customer service courses through apps like Udemy, as well as courses provided by employers, required for fulfilling jobs.
