Ava Johnson

Dedicated and compassionate professional with a proven track record in delivering exceptional customer service, seeking an entry-level position in nursing to leverage vocational nursing education and clinical training. Eager to apply strong communication skills, attention to detail, and passion for helping others to provide high-quality patient care in a healthcare setting.

Student Vocational Nurse at American Career College (2023-03 – 2024-10)

Engaged in hands-on training to apply nursing knowledge in real world setting.

• Assisted with patient care tasks under the supervision of licensed nurses and instructors
• Monitored vital signs
• Administered medication
• Helped with daily activities
• Documented on the EMAR (PCC)

Program Technician II at State of California Employment Development Department (2017-01 – Present)

Provided audit support and managed front counter operations with strong customer service focus.

• Provided audit support by conducting pre-audit work such as analysis, skip-tracing, and Internet searches
• Scheduled audit appointments and answered basic questions related to audits
• Managed front counter operations, including handling payments and issuing receipts
• Assisted and guided employers through the E-service process to establish mandated accounts
• Managed database operations to analyze accounts and provide detailed insights to employers
• Communicated effectively with employers to ensure clear understanding of their accounts
• Generated and facilitated Release Letters or Demands for payment for escrow companies

Compliance Specialist at Personnel Concepts (2015-01 – 2016-12)

Worked in outbound call center environment handling customer inquiries and processing payments.

• Worked in an outbound call center environment, handling customer inquiries
• Reviewed account history to understand prior years' needs and verified demographics
• Tailored labor law solutions to individual businesses
• Interpreted and explained laws to customers
• Verified contact, billing, and shipping information
• Processed credit card payments over the phone with focus on customer service and accuracy

Vocational Nursing – American Career College (2023-03 – 2024-10)

– Eastern Gateway Community College (2019-10 – 2022-05)

High School Diploma – Bell Gardens High School (2002-09 – 2006-06)