Ava Johnson
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About
Dedicated and compassionate professional with a proven track record in delivering exceptional customer service, seeking an entry-level position in nursing to leverage vocational nursing education and clinical training. Eager to apply strong communication skills, attention to detail, and passion for helping others to provide high-quality patient care in a healthcare setting.
Experience
Student Vocational Nurse at American Career College (2023-03 – 2024-10)
Engaged in hands-on training to apply nursing knowledge in real world setting.
- Assisted with patient care tasks under the supervision of licensed nurses and instructors
- Monitored vital signs
- Administered medication
- Helped with daily activities
- Documented on the EMAR (PCC)
Program Technician II at State of California Employment Development Department (2017-01 – Present)
Provided audit support and managed front counter operations with strong customer service focus.
- Provided audit support by conducting pre-audit work such as analysis, skip-tracing, and Internet searches
- Scheduled audit appointments and answered basic questions related to audits
- Managed front counter operations, including handling payments and issuing receipts
- Assisted and guided employers through the E-service process to establish mandated accounts
- Managed database operations to analyze accounts and provide detailed insights to employers
- Communicated effectively with employers to ensure clear understanding of their accounts
- Generated and facilitated Release Letters or Demands for payment for escrow companies
Compliance Specialist at Personnel Concepts (2015-01 – 2016-12)
Worked in outbound call center environment handling customer inquiries and processing payments.
- Worked in an outbound call center environment, handling customer inquiries
- Reviewed account history to understand prior years' needs and verified demographics
- Tailored labor law solutions to individual businesses
- Interpreted and explained laws to customers
- Verified contact, billing, and shipping information
- Processed credit card payments over the phone with focus on customer service and accuracy
Education
Vocational Nursing – American Career College (2023-03 – 2024-10)
– Eastern Gateway Community College (2019-10 – 2022-05)
High School Diploma – Bell Gardens High School (2002-09 – 2006-06)
