EXPERIENCE
Business Administration Intern Oak Brook, IL
Exelon company- ComEd branch May 2023- August 2023
- Gained experience with NICE workforce management software
- Audited attendance teams’ records by cross-referencing data platforms
- Developed pivot tables for call center CSR transfer data
- Conversed with fellow interns to create an efficient schedule for CSR supervisors by optimizing time and delegating their necessary work
- Gained experience with Office 365 tools (Power BI, SharePoint, Outlook, Teams)
- Actively managed CSR through the NICE supervisor web station & created job aid for future use
- Saved ComEd customer care center $43,411 dollars by reducing 1,190 unproductive hours on the clock with intern project
Cashier/Worker Oswego, IL
Festival Foods Vendors May 2022 – July 2022
- Communicated with hundreds of customers to receive their orders daily
- Worked alongside co-workers to prepare hundreds of orders daily to fulfill customer requests
- Maintained orders during rush with long lines daily to serve all customers.
- Multi-tasked preparing food and cashiering every day adapting to the situations as necessary
Barback/Runner Naperville, IL
Empire Restaurant & Bar August 2021 – December 2021
- Cleaned hundreds of cups and glasses hourly to keep clean cups available for bartenders
- Took inventory and then stocked beers and wine in bar fridges to keep stock for bartenders
- Retrieved dozens of liquor bottles needed daily to maintain availability for bartender's use
- Prepared fruit and stocked ice for bartenders to use daily
- Changed empty kegs weekly and communicated the changes in beer and keg line numbers to management
- Delivered dozens of food orders daily to the correct designated table
Warehouse Worker/Production Assistant Yorkville, IL
General Laboratory Products May 2017 – August 2021
- Took inventory of all products in stock bi-weekly and reported results to upper management
- Took inventory of manufacturing materials monthly and communicated to upper management for procurement needs
- Sterilized product in steam sterilizer daily managing different temperatures and times for each product
- Used manufacturing machinery daily to assist in the production of our product in capping jars and test tubes
- Multi-tasked different product production needs in planned order while products were in different stages of production
- Cleaned machinery and the work environment daily to sterilize the work zone
