Avery Delphey

Rising senior interested in business administration

EXPERIENCE

Business Administration Intern Oak Brook, IL

Exelon company- ComEd branch May 2023- August 2023

• Gained experience with NICE workforce management software
• Audited attendance teams’ records by cross-referencing data platforms
• Developed pivot tables for call center CSR transfer data
• Conversed with fellow interns to create an efficient schedule for CSR supervisors by optimizing time and delegating their necessary work
• Gained experience with Office 365 tools (Power BI, SharePoint, Outlook, Teams)
• Actively managed CSR through the NICE supervisor web station & created job aid for future use
• Saved ComEd customer care center $43,411 dollars by reducing 1,190 unproductive hours on the clock with intern project

Festival Foods Vendors May 2022 – July 2022

• Communicated with hundreds of customers to receive their orders daily 
• Worked alongside co-workers to prepare hundreds of orders daily to fulfill customer requests
• Maintained orders during rush with long lines daily to serve all customers.
• Multi-tasked preparing food and cashiering every day adapting to the situations as necessary

Empire Restaurant & Bar August 2021 – December 2021

• Cleaned hundreds of cups and glasses hourly to keep clean cups available for bartenders
• Took inventory and then stocked beers and wine in bar fridges to keep stock for bartenders
• Retrieved dozens of liquor bottles needed daily to maintain availability for bartender's use
• Prepared fruit and stocked ice for bartenders to use daily 
• Changed empty kegs weekly and communicated the changes in beer and keg line numbers to management
• Delivered dozens of food orders daily to the correct designated table

General Laboratory Products May 2017 – August 2021

• Took inventory of all products in stock bi-weekly and reported results to upper management
• Took inventory of manufacturing materials monthly and communicated to upper management for procurement needs
• Sterilized product in steam sterilizer daily managing different temperatures and times for each product
• Used manufacturing machinery daily to assist in the production of our product in capping jars and test tubes 
• Multi-tasked different product production needs in planned order while products were in different stages of production
• Cleaned machinery and the work environment daily to sterilize the work zone

EDUCATION

Benedictine University Lisle, IL

Bachelor of Business Administration – Management & Organizational Behavior Spring 2024

Operations Concentration & Spanish Minor 3.7 GPA

Universitat Pompeu Fabra Barcelona, Spain

Bachelor of Business Administration January 2022 – April 2022