Avery Mckean

Compassionate and detail-oriented with experience in customer success, and patient-facing roles. Skilled in communication, scheduling support, administrative assistance, and maintaining professionalism in sensitive situations. Strong academic background in Chemistry/Health Sciences.

Customer Success Intern at Steel Toe Technologies, INC (2025-01 – 2026-05)

Steel Toe Technologies, INC is a software company developing AI based industry specific software platforms. My role was to support the marketing and customer success teams.

• Support customers using company technology solutions by providing timely assistance and clear communication
• Assist with onboarding and customer education to improve product adoption and satisfaction
• Collaborate with internal teams to track issues, gather feedback, and improve customer workflows
• Maintain customer records and assist with scheduling, documentation, and administrative tasks
• Draft customer-facing communications and support materials

Unpaid Intern at Everly-Wheatley Funeral Home (2023-06 – 2023-06)

• Assisted office staff with clerical and daily operational tasks
• Organized records and prepared documentation
• Accompanied staff on hospital visits to retrieve official documents
• Provided compassionate support to grieving families while maintaining confidentiality

Customer Service Associate at Archies Ice Cream (2021-06 – 2021-08)

• Delivered friendly, attentive service in a customer-facing environment
• Handled transactions accurately and efficiently
• Independently operated the store on multiple occasions
• Collaborated with team members to maintain smooth daily operations

Chemistry – Northern Virginia Community College

Mortuary Sciences Major – Bright Point Community College (2026-08 – 2028)