Tiandra Sapp
Customer Service
Talent
Richmond, RichmondMember since May 19, 2025
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About
A hardworking BBA Hospitality Management college graduate with exceptional interpersonal and leadership skills seeking to obtain a position to play a direct role in the unlimited growth and success of an organization.
Experience
Housekeeper, Homewood Suites | Glen Allen VA September 2020 to September 2021
- Cleaned and properly stocked guest rooms to achieve high standards of quality, service, and cleanliness
- Organized and restocked carts to achieve room turnover needs
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Reported maintenance issues, safety concerns, and injuries, upheld compliance with hotel policies and procedures, OSHA standards, and key control procedures
Crew Member, McDonalds | Henrico VA October 2018 to September 2019
- Improved customer satisfaction by exuberating excellent customer service
- Responded positively to feedback and direction given while maintaining a high degree of accountability
Cashier, 7 Eleven | Richmond VA April 2018 to October 2018
- Greeted guests in a courteous and welcoming manner
- Operated cash register, received payment from customers, memorized customer preference and provided excellent cash/credit services.
Education
Bryant & Stratton College Richmond, North Chesterfield, VA
- Bachelor of Business Administration in General Management January 2025
- Associate of Applied Science Degree in Hospitality Management June 2022
Related Coursework
Statistics
Management Principles
Business Law & Ethics
Management Principles
Intro to Hospitality
Sales & Service Principles
Accounting Principles I & II
Intro to Project Management
Ethical Hospitality Management
Fundamental Hospitality Management
Tech in Hospitality Management Ind.
