Tiandra Sapp

A hardworking BBA Hospitality Management college graduate with exceptional interpersonal and leadership skills seeking to obtain a position to play a direct role in the unlimited growth and success of an organization.

Housekeeper, Homewood Suites | Glen Allen VA September 2020 to September 2021

• Cleaned and properly stocked guest rooms to achieve high standards of quality, service, and cleanliness
• Organized and restocked carts to achieve room turnover needs
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
• Reported maintenance issues, safety concerns, and injuries, upheld compliance with hotel policies and procedures, OSHA standards, and key control procedures

Crew Member, McDonalds | Henrico VA October 2018 to September 2019

• Improved customer satisfaction by exuberating excellent customer service
• Responded positively to feedback and direction given while maintaining a high degree of accountability

Cashier, 7 Eleven | Richmond VA April 2018 to October 2018

• Greeted guests in a courteous and welcoming manner
• Operated cash register, received payment from customers, memorized customer preference and provided excellent cash/credit services.

Bryant & Stratton College Richmond, North Chesterfield, VA

• Bachelor of Business Administration in General Management January 2025
• Associate of Applied Science Degree in Hospitality Management June 2022

Related Coursework

Statistics

Management Principles

Business Law & Ethics

Management Principles

Intro to Hospitality

Sales & Service Principles

Accounting Principles I & II

Intro to Project Management

Ethical Hospitality Management

Fundamental Hospitality Management

Tech in Hospitality Management Ind.

Leading Hospitality Services Management