Ayat Abbass

Detail-oriented healthcare administrative professional with over 15 years of experience supporting medical office operations, patient services, scheduling, records management, and healthcare administration in fast-paced clinical environments. Skilled in maintaining accurate documentation, handling confidential patient information, coordinating with healthcare providers, and supporting front office and billing-related functions.

Reception Supervisor - IBN Nafees Medical Center Laboratory - Abu Dhabi, U.A.E.

(2015-01 - 2025-04)

• Supervised front office operations and supported daily administrative functions within a medical laboratory environment
• Maintained accurate patient records, documentation, and scheduling information
• Assisted patients with account questions, service coordination, and appointment scheduling
• Coordinated communication between laboratory personnel, physicians, and patients
• Ensured confidentiality and accuracy of sensitive healthcare information
• Trained staff on office procedures, customer service, and workflow processes
• Supported administrative and clerical tasks in a high-volume healthcare setting

Supervisor – Appointments, Laboratory & X-Ray Departments - Al Mazroui Medical Center - Abu Dhabi, U.A.E.

(2008-01 - 2015-01)

• Coordinated patient appointments and administrative operations across multiple departments
• Assisted with maintaining patient records and healthcare documentation
• Communicated professionally with physicians, healthcare staff, and patients
• Managed scheduling systems and supported workflow efficiency
• Assisted with front office support, patient inquiries, and records verification
• Maintained organized files and accurate information within healthcare systems

Receptionist - Al Farooq Medical Center - Abu Dhabi, U.A.E.

(2007-01 - 2008-01)

• Scheduled patient appointments and maintained front desk operations
• Verified patient information and updated records accurately
• Answered phones and responded to patient inquiries professionally
• Assisted with administrative and clerical support tasks

Receptionist - Al Areesha Contracting Company - Abu Dhabi, U.A.E.

(2006-01 - 2007-01)

• Performed administrative support, recordkeeping, and customer service duties
• Managed phone communications and office documentation

Associate of Social Science - Social Science - Yemen University (2004)

Certificate of Achievement - Secretary - Sara Technical Institute (2006)

High School Diploma - Al Ansan High School (1997)