Reservations Coordinator at PGA National Resort & Spa (2026-06 – Present)
- Adhere to Forbes luxury service standards while providing personalized reservation services for resort accommodations, golf, tee times, and spa services.
- Enhance guest experiences by recommending and coordinating services tailored to individual guest expectations and needs.
- Coordinate golf packages and tee times while ensuring accurate and seamless arrangements for resort guests.
- Manage spa service reservations and assist guests with selecting services that complement their overall resort experience.
- Deliver exceptional attention to detail and personalized service throughout the reservation process to maintain luxury hospitality standards.
Guest Services Assistant Manager at Wyndham Grand Hotel (2014-09 – 2026-02)
- Worked with the General Manager, Director of Hotel Operations, and Director of Guest Services to achieve and exceed guest satisfaction scores throughout the hotel.
- Managed front desk satisfaction scores and addressed operational deficiencies promptly and professionally.
- Identified and resolved guest concerns in a timely manner using sound judgment, experience, and knowledge of guest needs.
- Demonstrated a commitment to exceptional customer service by anticipating and responding promptly to guest needs and requests.
- Solicited guest feedback to improve service quality and the overall guest experience.
- Demonstrated loyalty and integrity from the hotel's opening in 2014 and earned promotions through Front Desk Agent, Reservations Coordinator, Reservations Supervisor, Front Desk Supervisor, and Guest Services Assistant Manager roles.
Customer Service Representative at Greyhound Bus Lines (2013-10 – 2014-07)
- Provided customer assistance with ticket sales and reservations.
- Responded to customer inquiries and ensured questions regarding ticketing and reservations were addressed.
- Processed GPX shipments and assisted with baggage handling as needed.
Package Handler/Sorter at UPS (2011-09 – 2013-09)
- Sorted packages by designated areas and locations.
- Ensured workplace safety practices were followed by associates.
- Assisted in organizing work safety guidelines.
Visual Merchandiser at H&M; (2008-10 – 2010-07)
- Merchandised in-store and window displays while maintaining company presentation standards.
- Communicated merchandise standards on the sales floor.
- Created fresh displays, fixtures, and wardrobes from newly received merchandise.
- Participated in floor moves and seasonal merchandising changes.
Visual Merchandising Manager at Express (2002-02 – 2004-10)
- Executed studio sets and floor moves according to company standards while making quick decisions when required.
- Merchandised new items and supported efficient merchandise flow from the stockroom to the sales floor.
- Maintained fresh merchandise presentation in line with current merchandising trends.
- Communicated new item placement and product knowledge to associates.
Assistant Manager in Training/Pacesetter at Wet Seal (2001-04 – 2001-09)
- Executed marketing and merchandising programs and re-merchandised the sales floor.
- Set and communicated sales goals through company incentive programs.
Assistant Manager at Gadzooks (2000-08 – 2001-04)
- Implemented measurement tools to improve customer service and generate increased sales.
- Developed programs to increase teamwork and employee motivation.
- Generated sales strategies for associates to support company objectives.
