B&Tvibes

Motivated and personable Call Center Representative with [6 years] of experience providing high-quality customer support over the phone, chat, and email. Skilled in active listening, de-escalation, and resolving customer concerns quickly and effectively. Recognized for professionalism, empathy, and maintaining strong customer relationships in high-volume call environments. Authorized to work in the US for any employer

Sales Representative - iQor - Fort Lauderdale, FL

(2025-05 - 2026-06)

• Assisted customers with selecting products and services based on their needs.
• Promoted products, explained features and benefits, and answered customer questions.
• Built positive customer relationships while providing professional and friendly service.
• Handled customer inquiries, resolved concerns, and followed up to ensure satisfaction.
• Met daily and monthly sales goals while maintaining strong customer service standards.
• Processed orders, payments, and account information accurately.
• Recommended additional products and services to increase sales opportunities.
• Maintained accurate customer records and documented interactions.

CSR - Customer Service Representative (Remote) - Alorica - Fort Lauderdale, FL

(2025-11 - 2026-05)

Remote Customer Service Representative with experience assisting customers through phone, email, and chat. Skilled in resolving issues, processing orders, handling complaints, and providing professional customer support while working independently in a remote environment.

• Answering customer questions
• Handling complaints or refunds
• Processing orders/accounts
• Updating customer information
• Using computers, phones, and customer service software

Customer Service Representative Teleperformance - Teleperformance - North Lauderdale, FL

(2021-04 - 2025-05)

• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a increase in customer satisfaction ratings
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding departmental targets for response time and resolution
• Built strong relationships with customers through active listening, empathy, and personalized solutions
• Pioneered the implementation of live chat support system resulting in improved response time by
• Served as a point of contact for VIP customers, ensuring personalized service and resolving issues in a timely manner

High school diploma (2019-08 - 2022-06)