Bahir Shojai

To apply my professional skills and experience in an organization with challenging tasks and career advancement opportunities.

Trainer - G2 Company SFO Airport - San Francisco, CA

(2024-11)

• Train the G2 staff on the day to day upgrade model of the training.
• Conduct the new training model to Wheel Chair agents.
• Conduct training for new staff (Join the G2 team)
• Be present on the floor to observe the wheel chair agent and other staff and make sure that the follow the rule and regulations.
• Be as a back stop for the dispatcher during the evening shift and morning shift.
• Train new employees on guarding the aircraft.
• Conduct training for staff on Security Search of the aircrafts.
• Monitor the shift employees.

Assistant Manager - ECONO - San Jose & Martinez

(2023-11)

• Support manager and owner on daily reporting and weekly orders.
• Main liaison between business owners and vendors to ensure deliveries and payments are timely and accurate.
• Review new and existing products with customers to determine alignment with needs.
• Increased sales with existing customer base on use of new and existing products.
• Identified and acquired new customers through site visits to new areas and existing customer referrals.

Senior Regional Administrative/Human Resources - United Nations Assistance Mission in Afghanistan (UNAMA) - Eastern Region Jalalabad, Afghanistan

(2005-10 - 2023-12)

• Supervised Human Resources Assistants in carrying out all human resources administrative transactions.
• Be Part of Interview Panel.
• Prepare the Written test paper.
• Assistant the HR Officer in long list of the Resumes and short listing of the Candidates.
• Assisted in recruitment and placement procedures; facilitated selection of highly qualified candidates to meet the organization's requirements.
• Conducted exit interviews for separating staff.
• Conducted research and prepared written responses to queries related to HR matters.
• Translate all training models for National staff.
• Administered entitlements and benefits in line with conditions of service, staff regulations, and rules.
• Participated in mission planning process, prepared documentation and data for staffing requirements and organizational structure.
• Translate all invoices from Persian to English and vis versa.
• Translation services streamlined and expedited process of payments.
• Work on training models reduced attrition and increased productivity on new hires.

Admin / Customer Service Assistant - United Nations Office for Project Services (UNOPS) - Eastern Zone Jalalabad, Afghanistan

(2004-09 - 2005-09)

• Focused on providing high levels of service to increase overall customer satisfaction:
• Responding to Inquiries: Answering questions from customers via phone, email, chat, or in-person about products, services, and policies. Managed escalation as needed.
• Maintained Customer Records: Updating customer records and ensured that all interactions were properly documented in the system.
• Handled Complaints and Issues: Resolved complaints, provided solutions, and addressed any issues customers face in a timely and professional manner.
• Processed Orders and Transactions: Assisting customers with placing orders, processing payments, and managing returns or exchanges.
• Adhered to Policies and Procedures: Ensuring that all customer interactions comply with the company's standards and policies.
• Worked with various vendors to ensure clients needs were addressed:
• Managed supplier performance based on key criteria (product quality, on-time delivery, market price competitiveness).
• Traveled to UNAMA regional offices to negotiate lease agreements with landlords, inspect ownership and other documents, brief prospective vendors/contractors, discuss procurement terms and conditions, and conduct bidding exercises.
• Received numerous letters of satisfaction from customers and vendors.
• Had lowest average processing time for resolving customer issues.

Bachelor of Business Administration - Business Administration - Northwest University, USA (Online Campus) (2009-11 - 2013-11)

Diploma in Business Administration - Business Administration - Capital Institute of Information Technology (CIIT), Peshawar, Pakistan (2004-01 - 2005-01)

High School Diploma - Amani High School, Peshawar, Pakistan (1985 - 1996)