Alexia Brandt

Dynamic, highly organized, and empathetic Business Administration and Marketing graduate with a strong track record in high-volume customer service, social media strategy, and team leadership. Proven ability to multitask in fast-paced environments, manage complex schedules, and maintain outstanding client relations. Adept at creating engaging social media content to drive brand reputation (Google, Facebook, Instagram) while providing organized, seamless coordinator support.

Executive Trainer - Consultive Strategy Group - Newton, MA

(2025-06)

• Client Relations & Communication: Deliver consultative presentations to 80–100 customers daily, practicing an empathetic, solutions-oriented approach to understand and resolve client needs.
• Problem Solving & Escalation: Serve as the primary point of contact for resolving escalated customer concerns, protecting brand reputation through exceptional interpersonal skills.
• Onboarding & Coaching: Recruit, interview, and onboard new hires, clearly communicating company policies, performance analytics, and strategic procedures.
• Administration: Manage payroll processes and utilize spreadsheet tracking to monitor team performance and metrics.

Team Lead - All In Adventures - Hadley, MA

(2024-01 - 2025-06)

• Patient/Guest Coordination: Managed all customer communications, inquiries, and bookings (10–30 weekly) via phone and email, ensuring smooth daily workflow and scheduling.
• Social Media Strategy & Marketing: Executed targeted engagement initiatives across multiple digital outlets, successfully contributing to up to 50 five-star Google reviews per month.
• Operations & Reliability: Supervised daily operations, multi-tasked in a busy environment, and maintained a welcoming atmosphere to guarantee top-tier experiences.

Shift Leader - Pizza Guyz - Mashpee, MA

(2017-06 - 2023-08)

• Teamwork & Supervision: Supervised, scheduled, and trained a team of 15 employees in a fast-paced environment serving 300+ customers per shift.
• Data & Order Management: Managed online and phone ordering systems, ensuring accurate entry and data organization during peak hours.
• Local Marketing Support: Supported local marketing and brand awareness efforts through community outreach and social media channels.

Bachelor of Business Administration - Marketing - University of Massachusetts Amherst (2025-05)

Associate of Business Administration - Cape Cod Community College (2023-05)