Bailey Brown

I am a dedicated customer service professional who enjoys building positive relationships and creating meaningful experiences for the people I serve. Throughout my career in municipal customer service and hospitality, I've developed strong communication, problem-solving, and organizational skills that allow me to thrive in fast-paced environments. I take pride in listening to others, finding solutions, and ensuring every interaction leaves a positive impression.

Customer service representative at City of Lubbock (2026-03 – Present)

• Provided exceptional customer service by assisting residents with inquiries, service requests, and issue resolution.
• Answered and dispatched a high volume of calls, ensuring timely communication and response to customer needs.
• Coordinated with multiple departments to dispatch requests and track service completion.
• Addressed customer concerns professionally and efficiently, utilizing problem-solving and conflict-resolution skills.
• Maintained accurate records, entered data, and managed administrative documentation.
• Processed requests and updated information in city databases and record management systems.
• Demonstrated strong multitasking abilities while prioritizing urgent matters in a fast-paced environment.
• Maintained confidentiality and professionalism when handling sensitive information.

Server/Expo at Buffalo Wild Wings (2024-01 – 2026-03)

• Provide exceptional service in a high-volume restaurant environment while managing multiple tables and guest requests simultaneously.
• Build strong relationships with guests by ensuring positive dining experiences and quickly resolving any concerns.
• Maintain strong time management and organization while balancing multiple responsibilities during peak hours.
• Process guest payments and handle financial transactions accurately using POS systems.
• Collaborate with team members and management to maintain efficient operations and a welcoming atmosphere for guests.

Medical administrative assistant at Ruidoso Root Canals (2019-12 – 2020-09)

• Assisted customers over the phone with professionalism and friendliness.
• Scheduled appointments and maintained accurate records.
• Handled confidential information with discretion.
• Worked with the doctor and dental assistants to resolve customer concerns and ordering.
• Maintained office, document, and date entry with high level of accuracy.
• Instrument preparation and cleansing

– Lubbock Cooper High School (2016-08 – 2020-05)

Associates – South Plains College (2022-08)