Bailey Jones

Results-driven, people-oriented wellness and operations professional with a Master's in Sport Science (concentration: sport management) and experience leading daily operations, member engagement, and staff coordination in fitness and wellness environments.

Assistant General Manager | Operations, Events & Marketing at The Club at the Township (2026-03 – Present)

• Oversee daily operations of a luxury multi-department wellness facility including fitness, aquatics, recovery, and hospitality services
• Supervise front desk associates, managing scheduling, shift coverage, and service execution
• Manage membership inquiries and sales interactions to drive retention and monthly revenue goals
• Handle member escalations and service recovery to maintain high-end guest experience standards
• Prepare daily operational reporting including membership metrics, sales performance, inventory oversight, attendance, and facility updates for leadership
• Manage facility readiness through operational walk-throughs, cleanliness standards, and zone assignments
• Lead event coordination and community engagement initiatives through seasonal programming and chamber networking
• Manage social media coordination to support promotions, events, and member engagement

Senior Sales Associate / Coach-in-Training at Orangetheory Fitness (2025-10 – 2026-03)

• Managed daily studio operations, class flow, and member experience
• Served as a senior point of contact for members, resolving concerns and reinforcing brand standards
• Provided leadership support during peak shifts, ensuring consistent coverage and smooth operations
• Assisted with inventory awareness, studio organization, and communication with leadership
• Progressed through coach training while gaining exposure to fitness programming and member engagement

Assistant Volleyball Coach at Tougaloo College (2023-08 – Present)

• Transitioned from player to collegiate coach, mentoring and leading student-athletes with accountability and discipline
• Designed and implemented structured training programs emphasizing teamwork, growth mindset, and competitive excellence
• Guided athletes in balancing academics, athletics, and personal development to ensure holistic success
• Promoted wellness and inclusion through team-building, mentoring, and recreation-based activities

Intramural Sports Supervisor at Walter Payton Health & Recreation Center, JSU (2024-08 – 2025-08)

• Directed intramural leagues (flag football & basketball), managing scheduling, setup, compliance, and rule enforcement
• Verified eligibility, supervised referees, managed rosters, and ensured adherence to league policies
• Planned and executed championships, including event logistics, awards, and recognition
• Acted as liaison for league coaches and teams, distributing jerseys, resolving concerns, and facilitating communication

Volleyball Instructor at Teach Me To (2025-05 – Present)

• Provide private and small-group lessons, designing sessions tailored to client goals and skill levels
• Manage scheduling, payments, and client communication, maintaining high satisfaction and repeat clientele
• Built a thriving coaching business, consistently attracting new clients and expanding services

Blood Drive Campus Supervisor at Owen's Health and Wellness Center (2022-10 – 2022-10)

• Supported registration and logistics for a campus-wide blood drive, contributing to efficient operations and community wellness
• Reinforced wellness and community engagement by contributing to a health-focused initiative

Customer Service, Guest Service, & Fulfillment Operations at Home Depot (2020-08 – 2024-12)

• Supported daily operations, customer service, and fulfillment processes in high-volume environments

Customer Service, Guest Service, & Fulfillment Operations at Target (2020-08 – 2024-12)

• Supported daily operations, customer service, and fulfillment processes in high-volume environments

Recreation Support & Guest Services at Big Rock Mini Golf (2017-12 – 2019-08)

• Assisted with guest services, admissions, crowd flow, and day-to-day recreation operations in a family entertainment facility

Master of Science in Sport Science (Sports Management) – Jackson State University (2025-05)

Bachelor of Arts in Health and Recreation – Tougaloo College (2023-05)