Bakhtawar Ibad

E-Commerce Seller driving improved product visibility and customer retention through optimized Amazon listings and targeted product presentation. Manages end-to-end order fulfillment, inventory control, and responsive customer support to maintain on-time delivery and high satisfaction. Aims to expand marketplace reach and refine merchandising to increase repeat purchases.

E-Commerce Business Owner - Amazon - Frisco, TX

(2024-09 - 2025-08)

• Optimized product listings for Amazon, enhancing visibility and attracting target customers.
• Inventory Management
• Coordinated order processing and fulfillment to ensure timely delivery and customer satisfaction.
• Delivered customer service excellence by addressing inquiries professionally.
• Managed handling of customer complaints to ensure satisfaction.
• Engaged in problem solving to address customer issues promptly.
• Applied conflict resolution skills to mediate disputes among team members.
• Focused on building customer relationships to enhance loyalty.
• Offered product recommendations based on customer preferences.
• Operated e-commerce platform focused on enhancing online retail experiences.

Sales Associate - Macys backstage - Frisco, TX

(2026-08)

• Assist customers with finding products, sizes, and merchandise.
• Provide friendly and professional customer service.
• Operate the cash register and process purchases accurately.
• Handle cash, credit/debit cards, returns, and exchanges.
• Maintain organized and clean merchandise areas.
• Replenish and arrange merchandise on the sales floor.
• Answer customer questions and provide product information.
• Follow store policies and procedures for customer service and transactions.
• Work as part of a team to meet store goals and provide a positive shopping experience.

Bachelor's - Home Economics / Art & Design - Institute Of Home Economics (2009-08 - 2013-06)