Donshay Holden

Technical Support and Customer Service professional with experience in computer repair, hardware and software installation, troubleshooting, e-commerce operations, inventory, customer support, audio engineering, and field operations. Skilled at resolving technical issues, assisting customers, preparing products and systems, maintaining accurate inventory, and working efficiently in fast-paced environments. Dependable, detail-oriented, and focused on providing excellent service and practical solutions.

E-Commerce Associate - Habitat for Humanity of Greater Los Angeles – ReStore - Bellflower, CA

(2026-01 - 2026-05)

• Managed e-commerce merchandise from intake through online sale, ensuring products were accurately prepared and presented.
• Photographed products and created online listings with clear product descriptions, photos, pricing, and relevant details.
• Researched comparable products and market pricing to help establish competitive online prices.
• Processed online orders, pulled merchandise from inventory, packaged products, and prepared shipments for customers.
• Responded to customer questions and assisted with product-related requests in a professional and timely manner.
• Processed returns and helped resolve customer concerns while maintaining a positive customer experience.
• Maintained accurate inventory records and coordinated online inventory with available store merchandise.
• Used computer systems and online platforms for data entry, product management, order processing, and e-commerce operations.

Construction Worker / Independent Contractor - Self-Employed - Norwalk, CA

(2019-03)

• Operate motorized material-handling equipment and transport materials and tools to worksite locations.
• Assist with rough carpentry, building, foundations, trenches, and miscellaneous construction duties.
• Measure finished work for conformance to specifications and follow detailed project instructions.
• Use hand and power tools including hammers, saws, squares, levels, and fastening devices.
• Maintain organized and safe work areas and remove debris and safety hazards.

Computer Technician - Self-Employed - Los Angeles, CA

(2013-02)

• Refurbish PC systems and peripherals including monitors, networking equipment, and printers.
• Image and prepare computers for integration into company networks and systems.
• Provide patient, step-by-step troubleshooting assistance to users with different levels of technical knowledge.
• Manage equipment inventory and maintain availability of replacement parts and consumable goods.
• Complete routine and complex software installations and assist users with new and existing software.
• Install and test motherboards, processors, and graphics cards in desktop and laptop systems.
• Recommend hardware and software purchases based on user and system requirements.

Audio Engineer - Broke Proof Ent. LLC - Norwalk, CA

(2011-02)

• Perform site surveys and determine appropriate audio equipment and setup requirements for live events.
• Record, mix, master, and edit vocal arrangements and music compositions.
• Set up, operate, maintain, and troubleshoot professional audio recording equipment.
• Regulate volume levels and sound quality during recording sessions and broadcasts.
• Prepare microphones and recording equipment and perform post-production editing and sound design.

School Bus Driver - First Student School Bus - Gardena, CA

(2010-07 - 2011)

• Transport students safely along prescribed routes while maintaining a strong focus on passenger safety.
• Assist passengers with disabilities and physical limitations when boarding and exiting the bus.
• Conduct daily pre-trip inspections and identify maintenance needs.
• Complete daily trip, maintenance, and incident reports accurately.
• Follow schedules, safety procedures, and company regulations while maintaining professional conduct.

Associate of Arts - Los Angeles Recording School

Associate of Arts - Los Angeles Film School

High School Diploma - Alain Leroy Locke College Preparatory Academy