Barbara Alloway
Sr. Business Analyst
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About
Detail-driven Senior Business Analyst with deep mortgage industry expertise in process optimization, compliance, and system integration. Known for bridging complex business needs with smart, scalable tech solutions. A reliable, empathetic professional who leads with emotional intelligence, thrives on collaboration, and is committed to delivering high-impact results that align with strategic goals and support meaningful transformation.
Experience
Rocket Mortgage, LLC, Detroit, MI 04/2012 to 07/2025
Business Architect 05/2022 to 07/2025
Reduced release cycle time by leading business testing and requirements gathering for Correspondent pricing and compensation workflows, resolving delays and misalignment.Enhanced feature delivery by aligning product, UX, and tech teams around prioritized road-maps and actionable user stories, improving release smoothness and stakeholder satisfaction.
Minimized post-launch defects through robust UAT strategies, test plans, and triage sessions, ensuring regulatory compliance.
Streamlined escalation resolution by creating detailed documentation, training, and mentorship programs for Tier 3 support teams, reducing ambiguity and improving resolution speed.
Influenced 2024-2025 technology roadmap by assessing project risks and delivering recommendations that guided leadership decisions.
Facilitated partner data integration by mentoring teams on FNMA 3.4 data mapping, ensuring delivery of compliant XML data files.
Delivered a successful lead generation project by coordinating cross-functional teams on requirements and release execution, boosting lead volume and system throughput.
Senior Business Analyst 09/2013 to 05/2022
Led the retirement of legacy systems, including Xbert UI, to reduce technical debt and streamline support operations.Managed smooth system transitions by implementing efficient decommissioning strategies and overseeing project deliverables.
Provided mentorship and regulatory guidance on initiatives like the California Finance Lenders License (CFL) project.
Ensured TRID compliance by coordinating updates and testing within Third Party Origination (TPO) platforms.
Identified operational inefficiencies in existing systems and recommended practical, streamlined solutions.
Facilitated cross-functional collaboration to align technical efforts with broader business objectives.
Business Analyst 04/2012 to 09/2013
Gathered and documented business requirements for TPO system modifications to ensure alignment with project and business goals.Led vendor onboarding and integration efforts, managing setup, testing, and post-launch support for multiple external partners.
Provided second-level technical support, resolving system issues and enhancing functionality for both internal and external users.
Collaborated cross-functionally to improve TPO processes, ensuring compliance with regulations and aligning enhancements with business objectives.
LPS, Jacksonville, FL 03/2009 to 04/2012
Business Analyst
Improved system reliability by providing proactive support for foreclosure and referral systems, reducing outages and ensuring operational accuracy.Streamlined client documentation workflows, boosting turnaround time and reducing errors through effective collaboration and process improvements.
Strengthened regulatory compliance by enhancing denial letter workflows, significantly cutting audit findings.
Standardized use case and security documentation, automating version control and reducing onboarding and manual effort through SharePoint optimization.
