Sr. Business Analyst
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Detail-driven Senior Business Analyst with deep mortgage industry expertise in process optimization, compliance, and system integration. Known for bridging complex business needs with smart, scalable tech solutions. A reliable, empathetic professional who leads with emotional intelligence, thrives on collaboration, and is committed to delivering high-impact results that align with strategic goals and support meaningful transformation.
Enhanced feature delivery by aligning product, UX, and tech teams around prioritized road-maps and actionable user stories, improving release smoothness and stakeholder satisfaction.
Minimized post-launch defects through robust UAT strategies, test plans, and triage sessions, ensuring regulatory compliance.
Streamlined escalation resolution by creating detailed documentation, training, and mentorship programs for Tier 3 support teams, reducing ambiguity and improving resolution speed.
Influenced 2024-2025 technology roadmap by assessing project risks and delivering recommendations that guided leadership decisions.
Facilitated partner data integration by mentoring teams on FNMA 3.4 data mapping, ensuring delivery of compliant XML data files.
Delivered a successful lead generation project by coordinating cross-functional teams on requirements and release execution, boosting lead volume and system throughput.
Managed smooth system transitions by implementing efficient decommissioning strategies and overseeing project deliverables.
Provided mentorship and regulatory guidance on initiatives like the California Finance Lenders License (CFL) project.
Ensured TRID compliance by coordinating updates and testing within Third Party Origination (TPO) platforms.
Identified operational inefficiencies in existing systems and recommended practical, streamlined solutions.
Facilitated cross-functional collaboration to align technical efforts with broader business objectives.
Led vendor onboarding and integration efforts, managing setup, testing, and post-launch support for multiple external partners.
Provided second-level technical support, resolving system issues and enhancing functionality for both internal and external users.
Collaborated cross-functionally to improve TPO processes, ensuring compliance with regulations and aligning enhancements with business objectives.
Streamlined client documentation workflows, boosting turnaround time and reducing errors through effective collaboration and process improvements.
Strengthened regulatory compliance by enhancing denial letter workflows, significantly cutting audit findings.
Standardized use case and security documentation, automating version control and reducing onboarding and manual effort through SharePoint optimization.
