Sr. Technical Service Delivery/Product Manager
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✍️ I offer a multifaceted technical career in delivering desired organizational results within predefined timelines and financial limitations by overseeing and streamlining enterprise IT operations, developing and managing customized architecture, and leading geographically distributed teams in large-scale technology projects.
✍️ I am a well-organized leader with business acumen and proficiencies in leading global engineering product and service strategy, design, deployment, implementation, and improvement, and implementing best-in-class ITIL practices to optimize efficiency, productivity, and growth. I have a proven ability to combine vision and creativity with well-developed project management and leadership qualities to support successful performances, project objectives, and operational activities.
✍️ I am a trusted advisor with skills in partnering with internal and external stakeholders to proactively address complex challenges related to IT product/service delivery, quality improvement, customer satisfaction, technology upgrade, endpoint engineering, modern management, product enablement, offer creation, system migration, contract negotiation, and talent development.
📢 NOTABLE CAREER HIGHLIGHTS:
☛ Leading a global team of Professional Services SMEs.
☛ Generated three new revenue streams and multimillion-dollar profitability for the company.
☛ Developed the HP AEM mobile offering using Microsoft Intune, Apple Business Manager, Samsung Knox, and Android Zero-Touch along with the HP Modern Workplace Application Testing (Rimo3) and the Windows 11 upgrade technical enablement services.
☛ Managed System Center 2012 R2/Azure stack HCI (SCVMM, DPM, SCOM) related to six CPS STAMPS fabric (Compute, EDGE, & Management).
☛ Headed End-user Computing/Unified Endpoint Management architecture along with Windows 10/11, Microsoft Intune, Windows Autopilot, MDM, MECM (SCCM), AWS, WS1, PowerShell, MDT and custom projects.
☛ Actively engaged in customer consultations, successfully securing multimillion-dollar contracts for technical enablements while contributing to substantial total contract value growth.
☛ Improved staff competencies, effectiveness, and motivation.
☛ Expedited deal and project closing from pre-sales to project completion.
I have over 23+ years of experience in end-user computing/Endpoint Management along with team/resource management.
23+ years of experience.
