Medical claims biller and coder at Infinity Pediatric and Adolescent Medicine (2023-02 – Present)
- Submit claims to insurance companies for payment
- Review accounts with outstanding personal balances
- Submit accounts to collections when necessary
- Review outstanding insurance balances and follow-up
- Post personal payments and insurance remits
- Assist with front desk as needed
Call Center Representative at Zim International Shipping Services (2022-10 – 2023-02)
- Answered inbound calls from companies tracking shipments
- Answered questions to location of containers, demurrage fees, rail location
Patient Financial Counselor at Orthopedic and Spine Center (2022-04 – 2022-10)
- Met with patients and discuss balances
- Set up payment arrangements
- Reviewed accounts monthly for collection action
- Collected self pay fees
- Interactions with attorneys and collection agencies
Patient accounts representative/claims biller at Hampton Mental Health Associates (2018-04 – 2022-04)
- Submit claims electronically
- Post charges
- Post insurance payments
- Post personal payments
- Claims follow-up
- Review patient accounts
- Make weekly deposits
- Assist front desk as needed
- Assist all other departments as necessary
Front Office Assistant/Medical Assistant at Hampton Mental Health Associates (2011-09 – 2018-04)
- Supervise four medical receptionists
- Ensure reception duties are completed daily
- Train new employees on all office procedures to include medical software, verifying insurances, checking in new patients, scheduling appointments, collecting co payments etc.
- Process medical records request
Communications Attendant at Riverside Behavioral Health Center (2003-06 – 2016-12)
- Answer multi-line switchboard and triage calls to appropriate departments
- Sort mail
- Greet visitors upon arrival
- Maintain petty cash, refunds and movie ticket log
Medical Receptionist at Hampton Mental Health Associates (2004-08 – 2011-09)
- Answer multi-line phones
- Schedule appointments
- Verify insurances
- Check patients and in/out
- Collect co payments
- File charts and forms in appropriate areas
- Other duties as assigned
Assistant Office Manager at Colonial Psychiatric Associates (2000-02 – 2004-07)
- Verify insurance benefits
- Post insurance payments from remits
- Order office supplies
- Make deposits in manager's absence
- Back up receptionists
Insurance Clerk at Colonial Psychiatric Associates (1997-01 – 2000-02)
- Verify insurance benefits and co pays
- Post insurance payments from remits
- Follow up on any denials from insurance companies
- Obtain authorization as needed
Medical Receptionist at Colonial Psychiatric Associates (1992-06 – 1997-01)
- Answer multi-line phone
- Check patients in and out
- Schedule appointments
- Prepare next day's charts
- File charts and forms in appropriate areas
Assistant Manager-The Canary at The Canary and the Elephant (1989-10 – 1992-08)
- Open and close store daily
- Prepare daily paperwork and deposits
- Prepare schedule for the entire store
- Assist manager as needed
- Maintain store inventory and displays
Assistant Manager at Claire's Boutique (1988-11 – 1989-10)
- Open and close store daily
- Prepare daily paperwork and deposits
- Maintain store inventory and displays
- Assist manager and customers as needed
