Call Center Supervisor/Sales/Property Assistant Manager - Mass Auto International LTD/ Properties - Springfield, MA
(2010-01 - 2025-10)
- Led a team of 12 employees, coaching on metrics and consumer behavior to improve satisfaction ratings.
- Consistently met or exceeded call speed, accuracy, and volume benchmarks across both inbound and outbound calls.
- Managed high-volume inbound calls, utilizing call management systems to address customer issues promptly and effectively.
- Conducted outbound calls to follow up on customer inquiries, ensuring resolution and enhancing overall customer experience.
- Developed and maintained comprehensive training materials to onboard new team members effectively.
- Maintained several (53) resident properties, consisted of showing, running BCI's, credit, references, employment. Took care of all maintenance calls, and would take care of all legal action when needed.
Office Manager Assistant/Surgeon Assistant - Central Florida Oral Surgery - Pensacola, FL
(2002-01 - 2009-12)
- Assisted dentists by gathering patient records and creating dental x-rays for accurate assessments and treatment planning.
- Educated patients on oral hygiene techniques, ensuring they understand the importance of care and maintenance for optimal health.
- Documented procedures performed and maintained organized patient records, contributing to efficient office operations and compliance with health regulations.
- Scheduled patient appointments and managed front desk operations, ensuring smooth workflow and minimal wait times.
Administrative Supervisor - Medwood Machine Company - Exeter, RI
(1993-01 - 2001-06)
- Collected customer feedback and implemented process changes to exceed satisfaction goals, enhancing overall service quality.
- Provided accurate information in response to customer inquiries, maintaining up-to-date records and ensuring timely communication.
- Managed rental properties by showing apartments, processing applications, and conducting tenant screenings to ensure compliance with guidelines.
- Handled administrative tasks, including scheduling appointments and coordinating office activities to improve operational efficiency.
- Developed and maintained filing systems for customer and property records, ensuring easy access to information.
Assistant Manager/Makeup Artist - Filenes - Warwick, RI
(1989-06 - 1995-05)
- Provided professional makeup services for clients, including bridal, special events, and photoshoots
- Demonstrated expertise in various makeup techniques such as contouring, highlighting, and airbrushing
- Managed inventory of makeup products, restocking supplies as needed to meet client demands
