Barbara Green

I have over 15 years in the customer service/ call center field. I am a dependable, flexible, people person team player. I follow directions and am welcome to criticism to help me be better at my job. I am always willing to help my coworkers and always looking to learn more to help me be better at my job.

R.O.S.E.S. INC - Founder/Owner

Milwaukee, WISCONSIN

06/2006 - Current

Featured on the Harry Connick Jr talk show

• Plan and host community events and conferences
• Participant ages are 13-20, adult division ages are 21 and up
• Developed and presented etiquette training, conflict resolution, self-esteem building, and job readiness workshops 
• Offer one on one case management and development.
• Weekly group sessions
• Find financial resources and donations

Milwaukee WI

06/19 - 02/21

• Completed check-in/out take paperwork and duties for all existing and new guests.
• Maintained accurate, timely and documentation of hotline calls, client contact, and client behaviors within the shelter
• Assisted with completion of intakes and outtakes for all clients
• Took care of shelter-related basic needs of guests. also made welcome bags
• Assisted with snack distribution, made the resident lunches nightly, assisted with meal planning and meal preparations; served the meals as needed, when volunteers were not available.
• Performed resident room random room checks
• Supervised and assisted with completion of resident and house daily chores.
• Effectively and compassionately mediated all conflicts that arose to avoid further crises.
• Took on extra shifts as needed (Worked an average of 96 +hours per pay period)
• Often volunteered to come in and cook special meals for the residents on holidays

Kohls Corp. - Collections Specialist

Menomonee Falls, WI

11/2017 – 06/2019

• Processed payments.
• Used skip tracing and other techniques to locate debtors.
• Counseled debtors on payment options and arranged installment agreements.
• Handled outbound and inbound calls daily with goal of collecting owed debt.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
• Achieved performance goals on consistent basis.
• Maintained 50 + high volume calls daily to meet demands.
• Worked fraud accounts

2012

University of Phoenix

Milwaukee, WI

Associate of Arts: Liberal Arts