R.O.S.E.S. INC - Founder/Owner
Milwaukee, WISCONSIN
06/2006 - Current
Featured on the Harry Connick Jr talk show
- Plan and host community events and conferences
- Participant ages are 13-20, adult division ages are 21 and up
- Developed and presented etiquette training, conflict resolution, self-esteem building, and job readiness workshops
- Offer one on one case management and development.
- Weekly group sessions
- Find financial resources and donations
Sojourner Peace Center- Shelter Advocate/ Hotline
Milwaukee WI
06/19 - 02/21
- Completed check-in/out take paperwork and duties for all existing and new guests.
- Maintained accurate, timely and documentation of hotline calls, client contact, and client behaviors within the shelter
- Assisted with completion of intakes and outtakes for all clients
- Took care of shelter-related basic needs of guests. also made welcome bags
- Assisted with snack distribution, made the resident lunches nightly, assisted with meal planning and meal preparations; served the meals as needed, when volunteers were not available.
- Performed resident room random room checks
- Supervised and assisted with completion of resident and house daily chores.
- Effectively and compassionately mediated all conflicts that arose to avoid further crises.
- Took on extra shifts as needed (Worked an average of 96 +hours per pay period)
- Often volunteered to come in and cook special meals for the residents on holidays
Kohls Corp. - Collections Specialist
Menomonee Falls, WI
11/2017 – 06/2019
- Processed payments.
- Used skip tracing and other techniques to locate debtors.
- Counseled debtors on payment options and arranged installment agreements.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Achieved performance goals on consistent basis.
- Maintained 50 + high volume calls daily to meet demands.
- Worked fraud accounts
