Technical Support Specialist
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Results-driven Platform Support Specialist with extensive years of experience in providing exceptional technical support in SaaS environments. Expertise in troubleshooting, issue resolution, and user training, with a strong focus on enhancing user experience and system functionality. Skilled in collaborating with cross-functional teams to implement effective solutions and optimize platform performance.
Adept at creating comprehensive documentation and knowledge bases to facilitate internal and client support. Committed to delivering timely and effective assistance, ensuring high levels of user satisfaction and operational efficiency.
Information Technology | Solution Integration | Technical Troubleshooting | SQL Query | Data Analysis | Issue Tracking & Ticketing Systems | Microsoft Excel Advanced Skills | Documentation Creation | User Training & Onboarding | Knowledge Base Management | Operating System Familiarity | Customer Relationship Management | Software Testing & QA Processes | Basic Programming Skills | Network Configuration Understanding | Email Support & Management
Zendesk | Okta | SumoLogic | SQL Database
BS Informatics with a Concentration in Cybersecurity - University at Albany
AAS Healthcare Informatics - Trocaire College
