Becky Doty
Experienced Leader with exceptional customer service.
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About
Strategic and results-oriented leader with 10+ years of experience spanning healthcare, hospitality, retail, and luxury fragrance sales. Known for driving operational excellence, resolving complex issues, and leading high-performing teams. Skilled in regulatory compliance, budget management, and stakeholder engagement. Recognized for exceptional customer service and a talent for building lasting relationships across diverse industries.
Experience
Director of Provider Resolution at Occunet (2021-11 – 2025-09)
Directed a team of 10, overseeing daily operations and strategic growth in healthcare provider resolution and compliance
- Directed a team of 10, overseeing daily operations and strategic growth
- Spearheaded development of new departments and service offerings
- Trained defense contractors on systems and compliance protocols
- Led implementation of federal regulation compliance programs
- Negotiated single case agreements and resolved provider disputes
- Built strong partnerships with healthcare systems and providers
- Managed complex billing for Accident Medical and Workers Compensation
Lead Fragrance Selling Specialist at Randstad / L'Oréal Fragrances (2013-10 – 2022-01)
Delivered premium customer service and led sales team in high-volume retail settings for luxury fragrance products
- Delivered premium customer service in high-volume retail settings
- Built and led a performance-driven sales team
- Surpassed monthly and annual sales targets consistently
- Handled conflict resolution and team motivation
Front Office Manager at La Quinta Inn (2017-04 – 2020-01)
Led guest service initiatives and managed front office operations for hospitality property
- Led guest service initiatives and maintained brand standards
- Negotiated group/business rates to optimize occupancy
- Managed budgets, inventory, and front office operations
- Recruited and trained new staff
Operations Manager at Hastings Entertainment (2013-08 – 2016-08)
Oversaw warehouse logistics, cost analysis, and labor scheduling for entertainment retailer
- Oversaw warehouse logistics, cost analysis, and labor scheduling
- Managed materials development and delivery coordination
- Directed shipping operations
- Interviewing and hiring processes
Education
Bachelor of Arts in Human Resource Management – Ashford University (2016)
