Becky Doty

Strategic and results-oriented leader with 10+ years of experience spanning healthcare, hospitality, retail, and luxury fragrance sales. Known for driving operational excellence, resolving complex issues, and leading high-performing teams. Skilled in regulatory compliance, budget management, and stakeholder engagement. Recognized for exceptional customer service and a talent for building lasting relationships across diverse industries.

Director of Provider Resolution at Occunet (2021-11 – 2025-09)

Directed a team of 10, overseeing daily operations and strategic growth in healthcare provider resolution and compliance

• Directed a team of 10, overseeing daily operations and strategic growth
• Spearheaded development of new departments and service offerings
• Trained defense contractors on systems and compliance protocols
• Led implementation of federal regulation compliance programs
• Negotiated single case agreements and resolved provider disputes
• Built strong partnerships with healthcare systems and providers
• Managed complex billing for Accident Medical and Workers Compensation

Lead Fragrance Selling Specialist at Randstad / L'Oréal Fragrances (2013-10 – 2022-01)

Delivered premium customer service and led sales team in high-volume retail settings for luxury fragrance products

• Delivered premium customer service in high-volume retail settings
• Built and led a performance-driven sales team
• Surpassed monthly and annual sales targets consistently
• Handled conflict resolution and team motivation

Front Office Manager at La Quinta Inn (2017-04 – 2020-01)

Led guest service initiatives and managed front office operations for hospitality property

• Led guest service initiatives and maintained brand standards
• Negotiated group/business rates to optimize occupancy
• Managed budgets, inventory, and front office operations
• Recruited and trained new staff

Operations Manager at Hastings Entertainment (2013-08 – 2016-08)

Oversaw warehouse logistics, cost analysis, and labor scheduling for entertainment retailer

• Oversaw warehouse logistics, cost analysis, and labor scheduling
• Managed materials development and delivery coordination
• Directed shipping operations
• Interviewing and hiring processes

Bachelor of Arts in Human Resource Management – Ashford University (2016)