Ben Kariuki

Cybersecurity student and operations supervisor with hands on project experience in networking, system troubleshooting, cloud computing, SQL/ETL, and data analytics. Combines technical coursework with leadership, real time problem solving, and data driven decision making in a high-volume environment. Seeking an entry level opportunity in cybersecurity, network/systems administration, IT support, or technical analytics.

Front End Operations Supervisor at Lowe’s (2023-07 – Present)

• Lead daily operations and workflow coordination for a team of 10+ associates in a high-volume retail environment.
• Serve as a primary point of contact for customer order, point-of-sale, order management, and fulfillment issues; troubleshoot problems and escalate when needed.
• Analyze sales, fulfillment, and performance data to identify trends, support operational decisions, and improve team efficiency.
• Develop daily execution plans, assign priorities, communicate changes, and balance multiple time sensitive issues while maintaining accuracy.
• Train and mentor new team members and collaborate with management on process improvements that support productivity and customer satisfaction.

B.S. in Cybersecurity, Minor in Data Analytics – University of Maryland Global Campus (UMGC) (2026)