Senior Business Development Rep at Spothopper (2023-07 – Present)
- Engaged 50–70+ restaurants and hospitality businesses weekly via calls, email, and digital outreach, qualifying leads and identifying operational and data-security pain points prior to demo scheduling.
- Built trusted relationships with owners and general managers, conducting needs assessments to align solutions with business goals, operational risk reduction, and platform adoption requirements.
- Generated and scheduled 20–30 qualified demos per month, improving pipeline conversion by ensuring accurate lead vetting and documentation before handoff to Account Executives.
- Maintained high CRM data integrity by logging all customer interactions, updating lead status, and validating records, supporting accurate reporting, forecasting, and compliance with internal data-handling standards.
- Partnered cross-functionally with AEs and sales leadership to ensure 100% complete handoffs, reducing rework and improving close efficiency through clear documentation and standardized processes.
Assistant Manager at Verge Mobile (2022-07 – 2023-07)
- Supported day-to-day operations for a high-traffic retail location (100+ customers daily) with a focus on operational security, policy adherence, and incident response for customer-facing and internal processes.
- Coached and mentored 5–10 team members on secure handling of sensitive customer information, compliance with operational policies, and proper IT asset management, contributing to a 15–25% increase in operational efficiency and goal attainment.
- Maintained 100% compliance with company standards, including documented security procedures, workstation hygiene, and proactive identification of process gaps to reduce operational and data-related risks.
- Delivered end-user support by diagnosing and resolving network connectivity and software update issues, improving system reliability and user productivity.
- Managed inventory controls with a focus on asset tracking, shipment processing, and secure handling of mobile devices, achieving 95% inventory accuracy and reducing shrinkage through procedural enforcement and risk mitigation.
Sales Representative at T-Mobile (2015-01 – 2022-07)
- Delivered technical and front-line customer support for 40–60 customers per shift, resolving technical issues including device setup, secure data transfers, and account access while maintaining high satisfaction.
- Delivered end-user support by diagnosing and resolving network connectivity and software update issues, improving system reliability and user productivity.
- Provided guidance on smartphones, mobile plans, and secure usage practices, translating technical concepts into understandable guidance for non-technical users.
- Assisted customers with troubleshooting, configuration, and secure data migration, resolving 90%+ of issues on first contact while strictly following operational and security procedures.
- Enforced privacy, identity verification, and data security protocols to protect sensitive customer information, maintaining 100% compliance with company policies and regulatory standards (e.g., data protection and mobile security).
- Contributed to long-term customer retention by advising on secure account management practices and proper device usage.
Bank Teller at Bank of America (2017-03 – 2018-03)
- Processed 100+ daily customer transactions (deposits, withdrawals, loan payments) with 99.9% cash-handling accuracy, balancing drawers and resolving discrepancies in alignment with strict audit and security controls
- Provided secure, front-line support for account inquiries, updates, and card issuance, verifying customer identity and access permissions to protect sensitive financial data and prevent unauthorized activity
- Supported ATM operations including cash loading, transaction monitoring, and basic troubleshooting, promptly escalating issues to reduce downtime and mitigate operational and security risk
- Trained and mentored 5+ new tellers, reinforcing procedural accuracy, fraud awareness, and compliance standards — similar to security onboarding and policy training
- Educated customers on financial management tools, savings plans, and investment options, translating complex information into clear, customer-friendly guidance
