Ben Klaiber

Management consultant with more than 20 years of experience helping organizations improve performance, execute change, and eliminate operational friction. Combines business ownership, operational leadership, customer experience, technology adoption, product development, and executive advisory experience to solve complex organizational challenges. Trusted by leaders to align stakeholders, improve adoption, strengthen execution, and deliver measurable business outcomes across people, processes, and technology.

Principal Workflow & Experience Architect at MMWB Inc. (2025-01 – Present)

• Advise executives and operational leaders on organizational transformation, workflow architecture, operational effectiveness, and business systems strategy.
• Diagnose root causes of operational friction, stakeholder misalignment, process failures, and execution challenges.
• Conduct cross-functional assessments spanning customer experience, internal operations, technology platforms, workflows, and decision-making processes.
• Help organizations improve adoption, strengthen execution, and create sustainable operational improvements.

Project Development Manager at MMWB Inc. (2011-01 – 2024-12)

• Led the transformation of intellectual property into market-ready commercial products through product strategy, stakeholder coordination, and commercialization planning.
• Developed branding, investment materials, positioning strategies, and go-to-market frameworks.
• Conceived and implemented innovative testing methodologies for concussion-reduction technology later commercialized through third-party manufacturing.
• Personally presented product concepts and business cases to Under Armour executives.

Business Development Manager at MMWB Inc. (2006-01 – 2011-12)

• Built and expanded MMWB's early business operations through customer engagement, product development support, strategic partnerships, and market positioning initiatives.
• Worked directly with customers, inventors, and business stakeholders to identify opportunities, refine concepts, solve complex challenges, and improve the commercial viability of emerging products and ideas.
• Served as a bridge between technical concepts and practical business value, helping clients clarify objectives, improve product positioning, and translate ideas into actionable plans.
• Developed expertise in customer experience, business strategy, communication, negotiation, relationship management, and cross-functional collaboration while helping drive growth across a range of projects and client engagements.

Strategic Support & Operations Consultant at Support Services Group US (2011-01 – Present)

• Personally selected by ownership and executive leadership to support the company's flagship enterprise client relationship.
• Designed and implemented sales, support, and operational strategies that helped displace a major competitor and secure a high-value long-term account.
• Identified and corrected revenue leakage, workflow failures, data integrity issues, and operational inefficiencies across CRM, ERP, and customer support environments.
• Served as a trusted advisor to executives and senior leaders during technology, process, and organizational change initiatives.
• Delivered operational assessments and business improvement recommendations across sales, support, marketing, and customer operations.
• Consistently ranked among top performers across 23 products and earned advancement into dedicated enterprise-focused responsibilities.

Owner & Operator at BlendZ (2000-01 – 2011-12)

• Owned and operated a hospitality and entertainment business for 11 years with full responsibility for operations, staffing, financial management, and customer experience.
• Managed hiring, onboarding, payroll, scheduling, training, employee development, promotions, vendor relationships, entertainment booking, and daily operations.
• Developed marketing and promotional initiatives to increase customer engagement, retention, and revenue.
• Built practical expertise in leadership, organizational effectiveness, conflict resolution, negotiation, and business performance management.

High school