Ben L

Perform daily checks on systems and generators Complete work orders for 206 bedroom property Assist front office with any building issues that are mentioned by the residents

Maintenance Technician at Article Student Living (2022-03 – 2025-11)

• Perform daily checks on systems and generators
• Complete work orders for 206 bedroom property
• Assist front office with any building issues that are mentioned by the residents
• Manage and dispose of trash inside and the dumpsters connected to the trash compactor

Community Assistant at Greystar (2019-12 – 2022-12)

Responsibilities range from explaining, selling, and generating our complex lease contracts to auditing and analyzing financial data from all 1016 units on the property. Each day i work on customer relations, guide interested parties on tours of the property, place cold calls, assist in marketing campaigns, create resolutions for resident disputes, and participate in market surveys with local competition to relay back to corporate; all while efficiently following up with personal leads

• Regularly the top leasing agent in the company. This dedication to signing leases has helped The Retreat generate millions of dollars of leasing revenue since 2019.
• Took the initiative to teach myself work beyond my job description (fiber-optic/ network troubleshooting) and became an on-site technician that could be contacted to complete work orders without us needing to outsource the job to vendors.
• Maintaining a role as our model for customer service interactions by standing out as the preferred point of contact for many residents and leads; became the trusted employee to train new hires on such skills

Customer Service Representative at Oregon State University Motor Pool (2017-08 – 2019-09)

• Operate multi-line telephone system
• Process customer reservations and requests
• Manage the distribution of 350+ vehicles to customers
• Organize private customer data
• Solve customer related issues