Benatare Porbeni

Dynamic revenue cycle and operations leader with 14+ years of experience in leading and optimizing financial performance and operational efficiency within healthcare organizations. Proven expertise in managing end-to-end revenue cycle processes, from patient registration to claims management, driving significant improvements in revenue capture and reducing days in accounts receivable. Adept at leveraging data analytics to identify trends, enhance workflows, and implement best practices that align with organizational goals.

Strong leader with a track record of building high-performing teams and fostering cross-functional collaboration to achieve strategic objectives.

Legal, Principal Operations Strategy - DISCOVER/CAPITAL ONE

(2024-01 - 2025-01)

• Led operational redesign initiative across Legal, Finance and Compliance functions to improve workflow efficiency, strengthen controls, and enhance financial oversight.
• Developed and implemented end-to-end procedures and job aids including invoice processing, outside counsel spend/reporting, accrual management, conflict waivers and 2 percent discount optimization.
• Direct cross-functional initiatives to improve legal department operations, focusing on invoice approval, accrual forecasting, and protocols for engaging outside counsel.
• Strengthened internal controls and financial transparency through cross-functional alignment with Legal, Finance, and Risk/Compliance.
• Drove process improvements in invoice approval workflows and accrual forecasting improving cycle times and increasing accuracy of financial reporting.
• Identified vendor performance gaps and implemented remediation strategies to improve service delivery and operational accountability.

Director - Revenue Cycle - UNIVERSITY OF CHICAGO MEDICINE

(2021-01 - 2024-01)

• Managed back-end billing operations and revenue cycle programs for the Ingalls Home Care agency, encompassing home health, hospice, private duty nursing, Behavioral Health, Ambulatory Surgery Center (ASC), and all Medicare/Medicare Advantage payors for the University of Chicago and Ingalls Memorial Hospital.
• Oversaw revenue cycle operations generating approximately $31M in monthly revenue through performance optimization and process improvement.
• Maintained a denial rate below 3% for the Ambulatory Surgery Center by improving claim accuracy and front-end processes.
• Reduced the Candidate for Billing (CFB) time from 48 to 10 days through targeted turnaround strategies, significantly improving operational efficiency.
• Led Epic migration of Ingalls Home Care, Behavioral Health and Ambulatory Surgery Center (ASC), enhancing operational workflows, reporting visibility, and revenue cycle performance.
• Guaranteed accurate daily reconciliation of cash with deposits, postings, and write-offs, ensuring financial integrity.
• Directed financial reporting and KPI performance (DNFB, CFB, AR, denials) to support executive decision-making.
• Supported payer negotiations by delivering reimbursement analytics and financial performance insights.
• Prepared and submitted quarterly Medicare reports for Ingalls Home Health, ensuring adherence to Medicare guidelines and regulatory compliance.
• Improved patient financial experience by enhancing billing transparency and strengthening service recovery processes.

Regional Revenue Manager - DEPARTMENT OF VETERANS AFFAIRS

(2014-01 - 2021-01)

• Oversaw revenue cycle program across 10 VA hospital locations in the Midwest, driving consistency and performance alignment.
• Directed muti-site revenue cycle operations generating approximately $270M annually.
• Standardized and integrated business functions, including revenue data validation, utilization review, customer service, and compliance.
• Led 47 staff across multiple revenue cycle functions, building a high-performing and accountable team.
• Created training programs and organizational strategies, enhancing team capabilities and operational effectiveness.
• Contributed as a key member of the management team, participating in strategic planning, staffing decisions, and other critical initiatives.
• Implemented data-driven performance strategies that identified operational gaps and consistently exceeded annual revenue targets.
• Conducted audits to ensure accurate billing, collections, and regulatory compliance.
• Partnered with multidisciplinary teams to improve revenue cycle operations, patient access, and organizational performance.

Facility Revenue Manager - DEPARTMENT OF VETERANS AFFAIRS

(2010-01 - 2014-01)

• Managed daily revenue cycle operation, supporting approximately $92M in annual revenue.
• Served as the liaison between the medical center and CBO (Chief Business Office).
• Applied Lean methodologies to streamline workflows and improve operational performance.
• Led revenue and utilization review teams to improve workflow efficiency and operational productivity.
• Partnered with HIMS, Compliance, and clinical leadership to resolve billing and reimbursement issues impacting collections and revenue performance.
• Led compliance and revenue cycle audit reviews to ensure adherence to regulatory standards, internal controls, and operational best practices.

Dental Assistant / Medical Corpsman - UNITED STATES NAVY

Master of Healthcare Administration - Healthcare Administration - GOVERNORS STATE UNIVERSITY

Bachelor of Science - Healthcare Management - SOUTHERN ILLINOIS UNIVERSITY