Bendicte Tete

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Receptionist/French/Lingala Interpreter (volunteer) at Portland Public Schools (2026-03 – 2026-07)

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Answered phone promptly and directed incoming calls to correct offices.
• Facilitated communication between staff, students, and parents, enhancing overall engagement.
• Interpreted spoken and written languages other than English and vice versa. (French & Lingala).

Visa Center General Manager at The French Embassy TLSContact (2024-01 – 2025-05)

• Developed and implemented training programs to optimize staff skills and ensure compliance with embassy protocols.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

French Helpdesk Technician at Stefanini Philippines (Alcoa Canada) (2022-10 – 2023-12)

• Provide professional end-user support via telephone, email, or chat.
• Resolve account-specific technical by troubleshooting the customer, and end-user issues.
• Create a ticket and document everything that was done during the call including the reason why the user called.
• Understanding of SLA requirements for the client

Helpdesk Technician – Multi-Language Support at Stefanini (Ernst & Young France) (2015-08 – 2017-07)

• Following the SLA of talk time and rate of the resolution tickets.
• Reset passwords for (Windows, Outlook, EY Canvas, SharePoint, Lotus Notes etc.)
• Diagnosed and resolved technical issues across various systems, enhancing operational efficiency.

Bachelor's in Business Administration – Ambala Institute (2015-01)