Benedicte Ntedika

Adaptable professional with leadership experience training over 20 team members as Data Entry Team Lead at BHFO Inc. Skilled in customer service, logistics, and pharmacy operations, with a proven record of punctuality and attention to detail at Amazon Flex, Lyft, and University of Iowa Hospital. Committed to continuous learning and delivering high-quality service. Authorized to work in the US for any employer

Certified Pharmacy Technician (CPhT) at Greenwood Pharmacy (2026-06 – Present)

Filling scripts for patients and packing in bubble packs. Calling patients to follow up on any medication changes, calling insurance to follow upon billing issues and calling doctors offices to confirm new medications or changes or to request refills.

Certified Pharmacy Technician (CPhT) at University of Iowa Hospital and Clinics (2024-11 – 2026-06)

• Processed patients' prescription refill orders in person and over the phone, ensuring accuracy and attention to detail
• Facilitated prescription transfers between pharmacies in compliance with regulations
• Communicated with insurance companies to resolve prescription issues, improving patient access to medications
• Applied proper phone etiquette and focused on patient care to enhance customer satisfaction

Nurse Aide at Dial Senior Living (2024-04 – 2026-02)

• Provided assisted care and grooming to seniors, supporting daily activities such as bathing, cleaning, and minor housekeeping to improve residents' quality of life

Amazon Flex Driver at Amazon Flex (2023-09 – 2024-12)

• Ensured 100% on-time attendance for selected shifts by reliably arriving for each block and utilizing the Amazon Flex app to scan packages for pickup and delivery, confirming accurate tracking and proof of delivery through photos or customer signatures

DHL Delivery Driver at SEMPER FI EXPRESS LLC - DHL EXPRESS Contractor (2023-10 – 2024-04)

Sorting packages per location in the hub. Load the van with packages for my route. Scan packages and input all the locations in the scanner for confirmation. Deliver packages to clients and pick up packages ready for shipping.

Rideshare Driver at Lyft (2021-11 – 2023-12)

• Transported passengers safely and efficiently from pick-up to drop-off locations, consistently delivering friendly service and prioritizing passenger well-being

Data Entry Team Lead at BHFO Inc. (2020-06 – 2023-07)

• Developed leadership skills by serving as Data Entry team lead, guiding team performance
• Trained over 20 team members on listing items online using company software, increasing listing accuracy
• Supervised team members to ensure product listings met company standards, core values, and goals
• Cross-trained in various departments, enhancing adaptability and ability to work well under pressure

Package Handler at FedEx Ground (2020-05 – 2020-09)

• Loaded packages manually into trailers using proper lifting techniques and handheld scanners, ensuring accurate barcode tracking and correct package routing

Receiving Associate at Best of Africa's (2017-01 – 2020-06)

• Received and scanned incoming orders using handheld RF scanner, verifying product counts against packing slips and ensuring all items were accounted for before packing for delivery

High school diploma or GED – Holy Family College

Pharmacy Technician (Training program) in Pharmacy – University of Iowa (2024-06 – 2024-08)

High school or equivalent – Holy Family College (2009-01 – 2011-12)