Willing to relocate: Anywhere
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Responsible for meeting with potential customers and establishing rapport, while explaining the remodel/build process. Assist and guide customer through design process Explain pricing, financing options, and terms to customer.
Design Consultant at Expo Home Improvement (2024-05 – Present)
Automotive Service Manager at Phillips Automotive LLC. (2022-06 – 2024-03)
Responsible for the overall performance of the business through day-to-day operations. Forecast weekly and monthly sales. Track inventory, parts ordered, received, and returned.
Advisors in sales and escalations. Ensure repair orders are correct before presentation. Control the overall flow of the shop. Implement and enforce company policies and regulations. Ensure overall profit margins are met and or exceeded. Work closely with both Service Advisors and Technicians to overcome obstacles presented during the repair order process.
Automotive Service Manager at Fast Lane Auto Service (2019-08 – 2022-06)
Manage the overall flow and process of the store during day-to-day operations, set store expectations, prepare repair orders and communicate technician findings to customers.
Shop Foreman at Automax (2020-02 – 2020-06)
Dispatch repair orders to technicians, aid technicians in diagnosis and vehicle repairs, manage work flow of the shop, implement quality control processes to ensure repairs are correct the first time, track technician training and ensure shop competency is met.
Assistant Service Manager at Automax (2019-07 – 2020-02)
Assist the Service Manager in day to day operations of the Service Department, track overall sales and profit margins, assist Service Advisors in keeping CSI levels at the appropriate level, train service advisors in sales and day to day operations and provide daily coaching to help improve their skills and ensure the satisfaction of our customers, interact with customers and help with conflict resolution.
Service Advisor at Automax (2017-08 – 2019-07)
Prepare repair orders and estimates, communicate Technicians findings/recommendations with customers as well as all status updates, contact insurance and warranty companies, track customer vehicles throughout the entire repair process, collect payments from customers, warranty companies, and insurance companies, and maintain a satisfactory CSI level
Service Advisor at All American Chevrolet (2016-04 – 2017-08)
Prepare repair orders and estimates, communicate Technicians findings/recommendations with customers as well as all status updates, contact insurance and warranty companies, track customer vehicles throughout the entire repair process, collect payments from customers, warranty companies, and insurance companies, and maintain a satisfactory CSI level
Soldier at U.S. Army (2008-12 – 2016-03)
Automotive Service Manager at Phil's Service
High school diploma or GED – American Preparatory Institute (2004-08 – 2008-06)
