Berlin Cepeda
Customer experience-driven individual with a vast amount of skills to contribute to the workplace.
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About
Preparing menu items according to Chipotle's quality and portioning standards while maintaining speed and accuracy during peak hours Delivering friendly, efficient customer service by taking orders, answering menu questions, and ensuring each guest receives a positing dining experience Handling cash and processing transactions accurately using the POS system
Experience
Crew Member/Cashier at Chipotle (2025-09 – 2025-12)
- Preparing menu items according to Chipotle's quality and portioning standards while maintaining speed and accuracy during peak hours
- Delivering friendly, efficient customer service by taking orders, answering menu questions, and ensuring each guest receives a positing dining experience
- Handling cash and processing transactions accurately using the POS system
- Maintaining a clean and organized workstation following all food safety and sanitation guidelines
Barista at Starbucks (2022-09 – 2025-08)
- Served 100+ customers per shift while collaborating with a team of 25 coworkers in a fast-paced environment
- Delivered exceptional customer service by creating friendly, personalized interactions with customers of all ages
- Maintained strict food safety standards by keeping all work areas clean, sanitized, and at proper temperatures
- Communicated menu knowledge clearly to help customers make informed choices and improve their experience
Bakery Clerk/Barista at Raley's/Peet's Coffee (2022-06 – 2022-08)
- Worked alongside bakery staff to prepare and package baked goods for sale
- Stocked displays and maintaining appealing product questions and special requests
- Prepared high-quality coffee and tea beverages to meet customer preferences
- Created a welcoming environment through attentive service and consistent hospitality
- Maintained cleanliness and product organization throughout the shift
Volunteer at Elk Grove Animal Shelter (2021-08 – 2023-12)
- Guided visitors through the shelter and provided information about animals of interest
- Assisted with daily animal care tasks and helped maintain clean, safe environments for shelter animals
- Supported staff in customer interactions and educational conversations
Education
Bachelor's Degree in Educational Studies – Arizona State University (2027-05)
