Customer Service Representative at Iconma Staffing Service – Applied Materials (2026-03 – 2026-07)
- Coordinate with planning, shipping, and logistics concerns.
- Process customer orders, changes, and updates in SAP or internal systems.
- Serve as a point of contact for basic customer inquiries, including order status and shipment timing.
- Support basic issue resolution and escalate complex concerns as needed.
Patient Billing Representative at Healthcare of America (HCA) (2024-05 – 2025-12)
Reason for Leaving: Contract position – contract ended.
- Reviewed and verified insurance coverage using Passport/OneSource platforms to ensure accurate billing.
- Processed payments from patients and insurance providers and applied payments to appropriate accounts.
- Utilized Genesis Electronic Health Record (EHR) system to access patient information and update billing records.
- Maintained accuracy and compliance with healthcare billing regulations.
Customer Service Representative at Rose International (Contracted to The Coca-Cola Company) (2020-06 – 2024-01)
Reason for Leaving: Contract position – contract ended.
- Served as liaison between customers and internal departments (sales, operations, etc.) to coordinate installations and service requests.
- Processed and verified submitted orders for completeness and accuracy.
- Tracked, updated, and rerouted deliveries between plants and customers using SAP.
- Communicated primarily through email to ensure efficient coordination and issue resolution.
Customer Service Representative at Central Freight Lines (2017-01 – 2020-12)
Reason for Leaving: Company closed permanently.
- Handled customer calls regarding pickups, quotes, and shipment tracking inquiries.
- Audited load information for accuracy using CRM ticketing systems.
- Managed high volumes of calls and emails while consistently meeting performance metrics for response time and resolution.
Part-Time Overnight Call Center Representative at Support Services Group (2016-01 – 2018-12)
Reason for Leaving: Roadside assistance contract ended with SG Services.
- Dispatched roadside assistance services for customers.
- Provided accurate information using company systems and tools.
- Maintained detailed records of customer interactions and account updates.
- Applied critical thinking and problem-solving skills to resolve customer issues efficiently.
Customer Service Representative at Atmos Energy (Natural Gas) (2012-01 – 2016-12)
Reason for Leaving: Accepted position with Roadside Assistance and Central Freight Lines.
- Managed 80–200 inbound calls daily using CRM systems.
- Scheduled residential and commercial service appointments for disconnects and reconnects.
- Processed payments and documented customer interactions accurately.
- Followed company communication procedures, policies, and guidelines.
