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I am a highly skilled manager with great leadership ability. I specialize in operations, training and customer service.
District Manager. Anytime Fitness Tampa, FL. April 2021 to Present. Oversee multiple fitness club locations. Ensuring operational efficiency, team development, and exceptional member experiences. Handling recruitment, training, budgets, facility standards, KPIs, and fostering a positive culture. Driving overall district success and growth.
Studio Manager Orangetheory Fitness Largo, FL November 2019 to March 2021
Properly managing and exceeding all OTF sales and operational budget. Lead and coordinate initial and ongoing sales drivers pre-sale events, studio events, and outreach. Responsible for overseeing the sales and customer service process and systems.
Manage, monitor staff development and evaluate the performance of all OTF employees. Compliance and adherence to OTF Business Policies for daily studio operations. Monitor the hiring, training and scheduling of all OTF studio staff.
Responsible for recruiting and on-boarding all new OTF employees. Create and manage social media, campaigns, website traffic and email marketing.
Regional Marketing Manager Florida Home Improvement Associates Tampa, FL September 2017 to November 2019
Directly responsible for recruiting, training, and developing a team of 20+ new sales representatives. Managing the promotion of the brand, products and services the company sells. Executing Face to Face marketing by stimulating and capturing interest in the product and services for the purpose of developing a sales pipeline. Creating and submitting staff schedule, timesheets and sales reports. Building B2B relationships to enhance customer experience and increase sales.
Studio Manager Snap Fitness Palm Harbor, FL August 2015 to September 2017
Responsible for 30-60-90 and annual staff performance reviews. Enforce corporate policies, business practices, systems and processes. Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries general and sales related, Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
Working with our marketing company to generate leads, traffic and create online ads. Provide decision-making regarding customer service issues. Plan and promote special events for the studio on a monthly basis, using tools for effective outreach and community involvement.
Responsible for ensuring that the facility is clean, maintained and operationally sound.
District Marketing Manager Discovery Marketing Tampa, FL May 2014 to August 2015
Recruit and Interview candidates as well as monitor staffing needs.Train new sales reps, and management to become top performers. Developing sales and marketing strategies, create sales goals, and motivate the sales teams. Ensuring marketing efforts are consistent across each store by working with vendors. Review monthly account performance, prepare reports and ensure follow up on any necessary action.
Personal Training Director LA Fitness Clearwater, FL. January 2012 to May 2014
Hire develop and manage performance of qualified Personal Trainers.Train & develop Membership other staff as needed regarding fitness and supplementation presentations, emphasizing the impact of these on membership retention. Conduct weekly meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.Offer career growth and advancement opportunities as warranted. Manage the Personal Trainer schedule including staying within budgeted non-session hours.
Mediate club employee relations matters for all club fitness employees.
Business Management Bachelor FiveTownns College DixHills, NY September 2000toDecember 2004
