Bernice Johnson

Dedicated and detail-oriented professional with experience in mail services, facilities maintenance, and food service. Known for reliability, strong organization, and a team-focused approach to daily operations. Brings a strong service mindset, adaptability, and a commitment to maintaining efficient, clean, and well-supported work environments.

Mail Service Representative - Amazon - Pittsburgh, PA

• Coordinated the receipt, inspection, and distribution of incoming and outgoing mail and packages across multiple departments.
• Maintained accurate records using internal tracking systems to support efficient delivery operations.
• Provided front-line support to employees with mail-related inquiries and service requests.
• Assisted in improving mailroom procedures to enhance workflow and organization.
• Collaborated with logistics and security teams to ensure proper handling of sensitive or high-value shipments.

Housekeeping - Goodwill Industries - Pittsburgh, PA

• Performed daily cleaning and sanitization of retail and facility spaces, including floors, restrooms, break rooms, and offices.
• Helped maintain a clean, safe, and welcoming environment for staff, customers, and visitors.
• Followed established procedures for handling cleaning chemicals and equipment safely.
• Monitored cleaning supply inventory and reported restocking needs to management.
• Supported organization and cleanliness in donation areas and backroom storage spaces.

Cafeteria Aide - Job Corps - Pittsburgh, PA

• Assisted with daily food preparation and meal service for more than 200 students and staff in a fast-paced cafeteria setting.
• Maintained cleanliness and sanitation standards in compliance with health and safety requirements.
• Restocked food and supply stations, monitored inventory, and reported shortages to kitchen supervisors.
• Delivered friendly and efficient customer service during meal times.
• Supported kitchen operations through dishwashing, sweeping, mopping, and waste disposal.
• Worked closely with team members to ensure smooth cafeteria operations and timely meal service.

Bagger - Giant Eagle - Pittsburgh, PA

• Bagged a variety of groceries accurately and efficiently.
• Provided friendly and helpful customer service.
• Retrieved shopping carts from parking areas and supported front-end store operations.

Recording Arts Online - Mediatech Institute

Hip-Hop & Beatmaking - Recording Connection

High School Diploma - Wilkinsburg High School