Shainee Macwan

Reliable and customer-focused professional with strong communication, interpersonal and organizational skills. Experienced in providing excellent customer service, handling transactions accurately and working efficiently in fast-paced environments. Friendly, dependable and detail-oriented with a positive attitude and strong ability to work both independently and as part of a team.

Seeking to contribute to a retail team by delivering positive customer experience and supporting daily store operations.

Customer Service Representative / Cashier at Better Brows Salon (2024-03 – Present)

• Greeted customers warmly and provided friendly, professional service.
• Processed cash, debit, and credit card transactions accurately.
• Operated the point-of-sale (POS) system and maintained accurate transaction records.
• Assisted customers with questions, requests, and general service needs.
• Handled payments, provided receipts, and balanced cash transactions.
• Maintained a clean, organized, and welcoming customer area.
• Managed multiple customer requests efficiently during busy periods.
• Resolved customer concerns professionally and escalated issues when necessary.
• Maintained attention to detail while handling transactions and customer information.
• Worked effectively as part of a team to support smooth daily operations.

Grade 12 – Reubs Higher Secondary School (2022-05)