Home Health Aide - Edison Home Health Care - New York, NY
(2023-03)
- Supported clients facing chronic illnesses or end-of-life situations emotionally.
- Monitored and documented patients' vital signs, including temperature, pulse rate, and blood pressure.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Delivered high level of assistance with cooking, meal preparation and shopping.
CDPAP Coordinator - Amazing Home Care - New York, NY
(2023-01 - 2023-06)
- Prepared monthly reports summarizing activities performed during the month as well as providing recommendations for future improvements.
- Participated in community outreach initiatives aimed at educating individuals about the benefits of enrolling in CDPAP programs.
- Assisted participants in the selection of qualified PAs based on their needs.
- Maintained accurate records and documentation of all services rendered according to CDPAP guidelines.
- Coordinated scheduling of services and monitored quality of care provided by Personal Assistants.
- Ensured that all necessary paperwork is completed accurately prior to submission for approval and payment purposes.
- Participated in meetings with internal, external stakeholders regarding changes, updates in CDPAP regulations.
- Conducted patient assessments and created individualized care plans for each participant.
Customer Service Representative - Teleperformance - Santo Domingo
(2021-04 - 2022-09)
- Responded to customer queries with precise details about company offerings and technical support.
- Ensured prompt resolution of customer complaints by providing top-notch customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cooks assistant - DiPalos Fine Foods
(2020-09 - 2021-03)
- Followed health and safety regulations while handling food and beverages.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Stocked kitchen with necessary supplies such as food items, utensils, and equipment.
- Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
