Beth Calnen
Customer-focused support professional with 10+ years of experience
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About
Customer-focused support professional with 10+ years of experience in client communication, administrative support, and high-volume service environments. Skilled in handling customer inquiries, coordinating support tasks, maintaining accurate documentation, and resolving issues efficiently. Experienced working in fast-paced team environments, including with Grand Circle Corporation, with a strong ability to multitask, adapt quickly, and provide polished client service.
Experience
Customer Service Representative - Commonwealth Diagnostics International - Salem, MA
(2024-03 - 2024-05)
- Managed a high volume of inbound customer calls while maintaining professionalism and accuracy.
- Resolved client inquiries efficiently and documented interactions within internal systems.
- Collaborated with internal teams to address customer concerns and ensure positive outcomes.
Customer Service Roles - Toast Inc., Grand Circle Corporation & Other Organizations - Massachusetts
(2017-08 - 2023-08)
- Delivered customer support across multiple service-based organizations, including travel-related environments.
- Assisted customers by phone and email while maintaining a professional and client-focused experience.
- Resolved service issues and provided timely follow-up communication.
- Supported day-to-day operations and administrative tasks while balancing multiple priorities.
Customer Service Representative - AllWays Health Partners - Somerville, MA
(2021-02 - 2021-05)
- Assisted customers with eligibility, account, and service-related inquiries.
- Maintained detailed documentation and accurate customer records.
Customer Support Specialist - Amwell - Boston, MA
(2020-06 - 2020-08)
- Assisted customers with account access, appointment scheduling, and troubleshooting support.
- Recorded and tracked support requests to ensure accurate follow-up and resolution.
Customer Service Associate - Allen's Pharmacy - Manchester, MA
(2007-03 - 2016-08)
- Provided in-person and phone-based customer service in a busy retail setting.
- Assisted customers with transactions, questions, and service requests.
