Beth Lamm

Dedicated and detail-oriented Registered Veterinary Technician with 3+ years of experience in critical care, surgical assistance, and client education. Passionate about mentoring and training veterinary staff, enhancing team efficiency, and ensuring the highest standard of patient care. Skilled in advanced veterinary nursing, laboratory procedures, and client communication.

ICU Shift Lead | Registered Veterinary Technician - Points East Veterinary Specialty Hospital - Sims, NC

(2022-01 - present)

NCVMB License #3538 | Up-to-date Rabies Vaccination

• Proficient in advanced critical care nursing, patient monitoring, and emergency response.
• Mentors and trains veterinary technicians and assistants in critical care procedures, patient handling, and best practices.
• Conducts hands-on training sessions for new team members to ensure consistency in patient care protocols.
• Strong communication and leadership skills, fostering collaboration among team members.
• Expertise in animal handling, restraint, and venipuncture for laboratory diagnostics.
• Experienced in maintaining accurate medical records and client communications in a fast-paced setting.
• Knowledgeable in radiography, surgical preparation, and post-operative care for a variety of procedures.
• Educates pet owners on preventative care, medication administration, and postoperative instructions.

Customer Service Associate - Walgreens - Wilson, NC

(2021-01 - 2021-12)

• Provided guidance and training to new employees on customer service best practices.
• Effectively addressed and resolved customer concerns, ensuring high satisfaction ratings.
• Assisted customers with product recommendations, helping drive sales and improve revenue.
• Utilized strong communication and interpersonal skills to build long-term customer relationships.

Shift Lead | Pharmacy Technician - Walgreens - Wilson, NC

(2017-01 - 2020-12)

NC Board of Pharmacy License #NC-1014056314

• Trained and supervised pharmacy technicians to ensure compliance with state regulations and company procedures.
• Led team members in efficient prescription fulfillment and accurate patient records management.
• Implemented streamlined training programs to improve workflow and reduce medication errors.
• Provided medication counseling and educated patients on prescription usage and side effects.

Associate of Applied Science - Veterinary Medical Technology - Nash Community College (2020-01 - 2022-05)

Bachelor - Veterinary Technology - University of Missouri (present)