Bethany Cassidy
Customer Service Specialist
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About
I’m passionate about the outdoors, active in community service, and thrive on staying busy. I previously served as my local Rotary club president and assisted the local volunteer fire department with grant writing. My positive attitude can be seen in my personal and professional life. My husband and I stay active hiking, riding our bikes, and spending time up the mountains.
Experience
Shift Lead/Sales Associate at VERDELLO (2024-09 – 2026-09)
- Enhance customer experience ensuring maximum sales opportunities
- Stay up to date on product information for a consistently evolving inventory
- Train new hires on Point of Sale, product information, and store procedures
- Develop customer relationships regarding their product preferences for repeat sales
- Assist in product tastings and in-house event set up
- Created unique charcuterie boards for custom orders
Ward Clerk at CHERRY COUNTY HOSPITAL (2016-04 – 2024-08)
- Responsible for patient chart preparation and physician order entry with detail
- Managed emergency patients, inpatients, and nursing paperwork simultaneously with efficiency
- Coordinated with varying departments and support staff for efficient patient care
- Greeted new patients and visitors, offering information or guidance while following federal laws
- Trained new team members in the basic operations of the EHR (electronic health record system)
Store Manager/Owner at THE OUTFITTER WESTERN STORE (2011-10 – 2017-01)
- Oversaw daily operations, accounting, and inventory management
- Handled and resolved customer concerns to ensure customer satisfaction
- Responsible for in-house bookkeeping using Quickbooks Office
- Managed digital communication channels and production education for staff and customers
Education
Bachelor of Science in Anthropology – University of South Dakota (2009-05)
Sandhillls Archaeology Field School – University of Nebraska (2018 – 2018)