Betty Phillips

Accomplished accounting professional with 10+ years of experience in accounts receivable, billing, and collections, including a decade at Southeastern Freight Lines. Proven record of leading teams, reconciling complex accounts, and improving collection efficiency. Skilled in financial analysis, system reconciliation, and fostering strong customer relationships to reduce delinquency and support organizational goals.

Accounting Coordinator - Rogers Townsend Law Firm - Columbia, SC

(2025-02)

• Oversee full-cycle A/R and A/P operations ensuring accurate revenue posting and account reconciliation.
• Analyze financial discrepancies and resolve payment application issues promptly.
• Monitor account aging and identify delinquency trends for corrective action.
• Prepare detailed financial reports to support leadership decision-making.
• Maintain compliance with financial policies and internal controls.

National Collections Specialist - Southeastern Freight Lines - Lexington, SC

(2013-09 - 2024-04)

• Managed high-volume corporate collections across multiple regions, recovering substantial outstanding balances while maintaining strong client relationships.
• Monitored aging reports and prioritized delinquent accounts to improve Days Sales Outstanding (DSO).
• Resolved complex billing disputes, invoice discrepancies, and contractual issues.
• Partnered with sales, pricing, and customer service teams to prevent recurring delinquency issues.
• Utilized reporting tools and web-based portals to track collection performance and document resolution efforts.
• Contributed to improved collection efficiency through proactive communication and structured follow-up strategies.

Billing & Collections Specialist - Blue Cross Blue Shield - Columbia, SC

(1998-08 - 2013-09)

• Maintained and reconciled agent billing accounts in a regulated, high-volume environment.
• Posted cash transactions and ensured timely deposits.
• Generated monthly aging and billing reports to identify trends and reduce outstanding balances.
• Processed refunds and resolved discrepancies to maintain account accuracy.

Bookkeeper - Krispy Kreme - West Columbia, SC

(1995-06 - 1998-08)

• Managed A/R, A/P, payroll, and general ledger posting.
• Improved cash flow by following up on delinquent accounts and enforcing payment timelines.

Floor Supervisor - Family Dollar - Columbia, SC

(1990-06 - 1993-09)

• Assisted with payroll, scheduling, deposits, and store financial controls.
• Supported loss prevention and operational compliance efforts.

Bachelor of Science - Business Administration - Southern Wesleyan University