Betzabe

Resourceful server/bartender with 10 years of experience who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues in order to resolve issues quickly. Maintains high level of professionalism patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Authorized to work in the US for any employer

Sever - King's Fish House - Rancho Cucamonga, CA

(2024-03)

• Take Guests' food and beverage orders, utilizing suggestive selling techniques.
• Input orders into point-of-sale system.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Open wine/champagne bottles for Guests as well as wine by the glass selections.
• Serve all food courses and non-alcoholic beverage items to Guests.
• Acknowledge all guests, anticipate Guests’ needs, and respond promptly to guests
• Interact in courteous and professional manner with Guests, management and co-workers.

Bartender - Black Angus Steakhouse - Montclair, CA

(2023-10 - 2025-08)

• Greet customers and take their orders.
• Mix drinks according to customers' preferences and recipes.
• Maintain a clean and organized bar area.
• Ensure that all alcohol is stored and served in accordance with state laws and regulations.
• Handle cash transactions accurately and responsibly.
• Provide excellent customer service.
• Knowledge in beer, wine, and spirits.

Server - Walt Disney company - Anaheim, CA

(2020-05 - 2023-08)

• Greeted new guest, answered initial questions and took drink orders.
• Delivered exceptional, friendly and fast service.
• Resolved problems promptly maintaining guest happy
• Suggested additional items to guest to increase sales
• Completed opening and closing checklists according to set standards.
• Efficient and effective customer service contributed to improved rates of return business.
• Passed food orders through to kitchen staff clearly and quickly
• Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
• Helped managers train new serving staff.

Cocktail Server - Zendejas Bar and Grill - San Dimas, CA

(2014-08 - 2019-04)

• Greeted new customers, answered initial questions and took drink orders.
• Delivered exceptional, friendly and fast service.
• Resolved problems promptly maintaining customers happy
• Suggested additional items to customer to increase sales
• Completed opening and closing checklists according to set standards.
• Ensured tables were kept neat by clearing away dirty dishes, and glassware
• Served alcoholic beverages to patrons during high volume shifts
• Maintained accurate cash handling while serving customers in a efficiant manner
• Collected glassware from tables
• Suggested additional items to customers to increase restaurant sales

High school or equivalent - Valley View High School (2014-01)