Bianca Hair
Call center
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About
Results-driven customer service professional with call center experience handling 50+ inbound calls daily. Proven ability to resolve customer issues efficiently, maintain high satisfaction scores (~95%), and de-escalate challenging situations. Experienced with CRM systems including Five9 CVS. Seeking a call center position to deliver fast, accurate, and customer-focused support.
Experience
Call Center Representative at CVS (2024-10 – 2025-05)
Recognized for maintaining high performance metrics and consistent customer satisfaction.
- Handled 50–70 inbound calls daily
- Maintained ~95% customer satisfaction
- Resolved ~80% issues on first call
- Used CRM systems including Five9
- Navigated multiple systems simultaneously
- De-escalated frustrated customers
- Documented interactions accurately
- Followed scripts and compliance
Retail Associate at Marshalls (2022-09 – 2025-03)
Delivered excellent customer service in a high-volume retail environment.
- Delivered excellent customer service in a high-volume retail environment
- Assisted customers with purchases, returns, and issue resolution
- Trained and supported team members to improve service quality
- Resolved customer concerns and maintained positive experiences
- Managed inventory and merchandising to support sales performance
Python Developer Intern at Codeway (2026-03 – Present)
Developed internal tools and improved problem-solving skills.
- Developed internal tools and improved problem-solving skills
- Strengthened analytical thinking applicable to customer issue resolution
Project Intern at Codeway (2025-10 – 2025-12)
Assisted with database and team-based projects.
- Assisted with database and team-based projects
- Built strong collaboration and deadline management skills
Education
Bachelor of Science in Cybersecurity – Abilene Christian University (2028)
