Lorraine Avitia-Herrera
Call Center Sr. Supervisor
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About
Manager with over 30 years of Customer Experience (including 25yrs of Call Center Leadership) seeking position with a dynamic company to compliment and be an asset to its organization.
Experience
Mar 2021– Jan 2025: 2-10 HBW – Aurora, CO
Call Center Sr. Supervisor – Remote
Claim Management
Aug 2020-March 2021: 2-10 HBW - Aurora, CO
Call Center Supervisor – Remote
Dispatch Dept
Jan /2014 – Aug 2020: GDMI, INC - Garland, TX.
Logistics and Inventory Controls Manager
May 2005 – Jan 2013: Old Republic Home Protection - San Ramon, CA.
Employee Excellence Coach – Remote
March 2003 – May 2005: Old Republic Home Protection, Inc - San Ramon, CA
Special Projects Trainer - Remote
August 1993- June 2002
Dispatch/Contractor Relations Call Center Manager
Education
2000-2002
Management Certificates, MAP- Management Action Program (Napa, Ca), AMA- American Management
Association (San Francisco, Ca), CLE- Center for Leadership Excellence (San Ramon, Ca).
1998-2000
Diablo Valley College - Pleasant Hill, Ca, Attended Night Classes towards Associates and Engineering
