Patient Service Rep at Einstein Hospital Cardiology Department (2021-09 – Present)
Enhancing patients/customers experience by providing clerical/technical support, in a manner consistent with the Code of Conduct. Primarily working at the business office of the Vascular Surgery Division will be responsible for checkin and checkout of patients, referral management, scheduling appointments and procedures, answering telephone, scheduling follow up appointments, and is responsible for ensuring patient has scripts/lab order/diagnostic testing information as needed. Excellent customer service skills, prioritization, decision-making, multi-tasking skills are essential in this key position.
- Train new employees
- Count the copays and put them in the system
Case Manager at Excel Home Care (2019-03 – 2020-08)
- Created and maintained a database system for all important information relative to assigned Care Givers.
- Maintained the receipt and expiration date (if any) of insurance, certifications and training.
- Received client calls and handles routine issues, documenting each contact. Escalates complaints, problems or complex issues to the Client Care Supervisor.
- Conducted 60-day consumer interviews.
- Initiated contact with clients and recorded health status, treatment progress, whether there are children in the home, and client satisfaction with Care Giver services.
- Coordinated Care Givers' schedules to ensure that client service is maintained.
- Consistently maintained the confidentiality of patient/client and agency information.
- Participated in after-hours on call rotation as an industry quality assurance requirement.
Substance Abuse Counselor at Wedge Medical Center (2018-06 – 2019-03)
- Evaluated client health and substance problems.
- Provided updates and progress reports.
- Identified issues and created goals and treatment plans for clients.
- Conducted small group meetings and individual meetings.
- Conducted testing through urinalysis.
- Teaching clients coping mechanisms.
Home Health Aid at Helping Hand Home Health and Hospice (2017-10 – 2018-06)
- Support patient by providing housekeeping and laundry services, preparing and serving meals and snacks.
- Assist patients by providing personal services such as bathing, dressing, and grooming.
- Records patient information by making entries in the patient file; notifying supervisor of changing or unusual conditions.
Security Officer/ Receptionist at Allied Barton (2015-06 – 2017-10)
- Ensured the facility was provided with high quality security services to protect the clients/tenants and the property.
- Build and maintain relationships with both the clients and the tenants.
- Answering phones, greeting all guests and employees.
- Remains flexible to ever changing environment; adapts well to different situations.
- Used different databases to print out badges for guest to meet with tenants.
- Monitor cameras, giving access to the building, sign in/out contractors.
Filing Clerk at Board of Social Services (2013-09 – 2014-04)
- Filing paperwork
- Making appropriate copies
- Data entry
